Topic: Umair Haque

How do You Scale Customer Care?

BY Valeria Maltoni
Relevancy Score: 100
Mon Jan 12, 2009 at 6:40 AM

Mass personalization in customer care works only if your name is “mass”. Other customers may have been fine with a different kind of response, but they probably did not have the exact problem or question the customer in front of ...READ»

ENTREPRENEUR | Comment

Is There Meaning In The Work You Do?

BY David Mullings
Relevancy Score: 87
Wed Nov 12, 2008 at 9:53 PM

I came across a great post by Umair Haque over at Harvard Business Publishing titled How to Build a Next-Gen Business Now. He lays out five steps to build such a business but it was the fifth step that caught my attention because it ...READ»

CAPACITY BUILDING | Comment

Seven Lessons for Radical Innovation

BY Zach Smith
Relevancy Score: 62
Sat Nov 8, 2008 at 2:57 AM

I highly recommend that you read Obama’s Seven Lessons for Radical Innovators. Written by Umair Haque, it is a truly astute look at the organizational excellence of the Obama team. Haque identifies seven areas of performance where ...READ»

ATTITUDES | Comment

NEED FOR NEW ORGANIZING PRINCIPLES

BY Arnold Beekes
Relevancy Score: 44
Tue Jun 30, 2009 at 4:45 AM

Recently I attended the VINT symposium.Among the great speakers were Umair Haque and Don Tapscott. It was interesting that all speakers agreed on the fact that we now experience different sort of crises at the same time.They ...READ»

CAREERS | Comment

What Leaders Can Learn from "This" Woman

BY Nina Simosko
Relevancy Score: 33
Thu Jul 10, 2008 at 12:19 AM

Allow me to describe the early beginnings of a particular woman: She was born to unwed, teenage parents in the 1950s At birth, with her father away in the military, her mom moved away leaving her to live with her ...READ»