Topic: Travel and Tourism Sector

Fantastic Voyage

"Voyager of the Seas" is a big boat -- the largest cruise ship ever. And the story of its creation offers powerful lessons -- in strategic daring, relentless execution, and devotion to design.READ»

Mobile Office Surprise

What should you do when you need office supplies, technical assistance, and other business services while on the road? Use this handy guide to tools you can use while traveling.READ»

One Big Problem - "Save the Waves"

With the cruise-ship industry's dramatic growth, the federal government made it clear that it was making an example of Royal Caribbean.READ»

Work/Life: Why Are Business Traveler-Unfriendly Rules Back in Vogue at Some Carriers?

Lower earnings among major U.S. airlines have led some carriers to resurrect revenue-generating strategies — I call them "segmentation tactics" — that essentially penalize business travelers more than other ...READ»

Work/Life: Is À La Carte Cruising in Your Future?

The next time you are toot-tooted aboard a cruise ship, come prepared with more than just your swimsuit: The à la carte revenue model that has swept the airline industry may be coming to a cruise line near you. Perhaps a ...READ»

Why Can't I Book My Own Travel?

Don't get fed up with your company's travel agent. Here are eight good reasons to stick with the professionals.READ»

Keeping it Cool

Mari Balestrazzi Vice President of Design Morgans Hotel Group Mari Balestrazzi, the former director of design at Aero Studios and St. Regis, now leads the design team at Morgans Hotel Group. "We're in growth mode, looking to ...READ»

• Designs on Success
• Homage to History
• A Club is Reborn

Rooms with a View ...

... of the future of customer service. Scandic Hotel's model of progressive management and green values registers big with its guests.READ»

Trave(lb)logue

Midweek, the Business Travel Coalition will launch its new TravelBlog to help commemorate the advent of flight, share business travel industry news and ideas, and advocate for business travel rights and related policies. The blog's ...READ»

Are You Preparing for the Economic Upswing or is Your Customer Service in Recession?

While some shortsighted organizations have cut back on customer service there are organizations that  continue to create the kind of extraordinary experiences for their customers that ensure repeat business. The Kimpton Hotels and ...READ»

Hotel'ing Tall Tales?

The Feb. 21 edition of Hotel Business reports on the increasing debate within the lodging industry over the concept of a six-star rating. Several properties have already been dubbed six- and seven-star hotels, and critics indicate ...READ»

Listener Runner-up: W Hotels

Eavesdropping is helping W Hotels make good on their marketing.READ»

Travel Management Companion

Encouraged to use online purchasing tools and embrace a new channel, travel professionals are buffeted by rapid change. Travel managers, in particular, are pressured to adopt the latest and greatest online tools, to be on the ...READ»

A Falling Tide

The weekend has a habit of swallowing certain stories - by Monday, the headlines have moved on. Nevertheless, yesterday, as I made my way to Fast Company's Manhattan offices, I was surprised that New York's sensational, scandal-happy ...READ»

Execs and Their Pecs

The Wall Street Journal features an article this morning about how hotels are improving and expanding their gym and workout facilities to better lure active business travelers. One hotel brand, Westin, has even partnered with Reebok ...READ»

When Managed Travel Isn't

Does your company's managed travel program go places? Or is it a lemon?READ»

Hotels, Jet Blue-Style

An early look at new cheap-chic hotels.READ»

The Performance Paradox

If you deliver, you only qualify to deliver more. So how can we possibly get off the treadmill?READ»

Fast Talk: Summer Amusements

It's family vacation time, and in an era of backseat DVD players and jaded youth, we asked the operators of five lower-key attractions how they've adapted to compete in the Spielbergian, conglomerate-driven entertainment universe.READ»

Stay Just a Little Bit Longer

Extended-stay hotels get an upscale makeover.READ»

Hotel chains have a lot to learn from the web

Hotels need to learn from web concepts like web analytics, user behavior pattern analysis and creating unique visitor experiences. READ»

Hotels in Koh Samui Island - Fusion of Luxury and Hospitality

Hotels in Koh Samui Island - Fusion of Luxury and HospitalityBeach lovers have always regarded Bangkok as their haven. Particularly the Koh Samui Island is considered as their paradise. Koh Samui Airport is linked to Bangkok by ...READ»

Climbing Back Up The Mountain

Sometimes saving a brand means making tough choices. In order for Eastern Mountain Sports to regain its foothold as a premier outdoor outfitter, it may have to cut loose many of its customers.READ»

Using Your Religion

Ben McConnell and Jackie Huba, co-authors of Creating Customer Evangelists (Dearborn, 2002), also co-author a Weblog entitled Church of the Customer. The relatively frequently updated site (relative to FC Now, anyway) features ...READ»

Créme de la Curator

Le Meridien reinvents the art of the hotel experience.READ»

• How To Live Like A Billionaire
• Under The Sea