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Topic: Toby Bloomberg

  
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Top 10 Customer Service Success Factors

Since last week was national customer service week (hat tip to Toby Bloomberg), I thought of writing a top ten list of customer service success factors. You are successful in customer service when: 1. You’re doing all the ...READ»

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Chasing Customers Away

I used to carry a Chase Visa card. The name of the financial institution mattered to me, but it mattered more that the card they issued was a Visa. Since I did a lot of travel in Europe, both for work and vacation, having a Visa in ...READ»

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Chasing Customers Away

I used to carry a Chase Visa card. The name of the financial institution mattered to me, but it mattered more that the card they issued was a Visa. Since I did a lot of travel in Europe, both for work and vacation, having a Visa in ...READ»

   |  Comment

Chasing Customers Away

I used to carry a Chase Visa card. The name of the financial institution mattered to me, but it mattered more that the card they issued was a Visa. Since I did a lot of travel in Europe, both for work and vacation, having a Visa in ...READ»