Topic: Thor Muller

Does a New Website Hold the Secret to Great Customer Service?

The Fast Interview: Thor Muller, CEO of getsatisfaction.com, talks about why companies like Google, Comcast, and Twitter think he might have the answer.READ»

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Pioneering Women Who Are Breaking Through the Digital Ceiling Part 3

What would you do if your customers revolted against a new company policy? Would you put it to a public vote on the company blog?  When Amy Muller and her business partners were looking for an inexpensive CRM or trouble ticket ...READ»

Can we get SATISFACTION?

Want customer satisfaction? Get it as good as you give it say Thor Muller and Lane Becker, co-founders of Satisfaction, a company that aims to provide people-powered customer service for absolutely everything. I recently sat ...READ»

Can we get SATISFACTION?

Want customer satisfaction? Get it as good as you give it say Thor Muller and Lane Becker, co-founders of Satisfaction, a company that aims to provide people-powered customer service for absolutely everything. I recently sat down ...READ»

Can we get SATISFACTION?

Want customer satisfaction? Get it as good as you give it say Thor Muller and Lane Becker, co-founders of Satisfaction, a company that aims to provide people-powered customer service for absolutely everything. I recently sat down ...READ»