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Topic: Strativity Group Inc.

  
CUSTOMER EXPERIENCE   |  1 comment

Customers: "Deserve Us!"

BY Heath Row
Relevancy Score: 100
Wed Feb 18, 2004 at 12:54 PM

According to a recent survey done by Strativity Group Inc., 45% of executives surveyed in four continents say that their companies do not deserve customers' loyalty. Tellingly, 55% claimed they don't engage in dialogue with customers ...READ»

Kenan Samms
INNOVATION   |  Comment

Innovation: Who OWNS Your Customers?

BY Valeria Maltoni
Relevancy Score: 43
Thu Jul 12, 2007 at 7:14 AM

This is a question we have all asked ourselves inside organizations for years. Is it marketing? Maybe it’s the sales group? Or do you think it’s the customer service people? The answer has been staring at us in the face the ...READ»

INNOVATION   |  Comment

Innovation: Who OWNS Your Customers?


Relevancy Score: 43
Thu Jul 12, 2007 at 7:14 AM

This is a question we have all asked ourselves inside organizations for years. Is it marketing? Maybe it’s the sales group? Or do you think it’s the customer service people? The answer has been staring at us in the face the whole ...READ»

INNOVATION   |  Comment

Innovation: Who OWNS Your Customers?


Relevancy Score: 43
Thu Jul 12, 2007 at 7:14 AM

This is a question we have all asked ourselves inside organizations for years. Is it marketing? Maybe it’s the sales group? Or do you think it’s the customer service people? The answer has been staring at us in the face the whole ...READ»