This is a question we have all asked ourselves inside organizations for years. Is it marketing? Maybe it’s the sales group? Or do you think it’s the customer service people? The answer has been staring at us in the face the ...READ»
This is a question we have all asked ourselves inside organizations for years. Is it marketing? Maybe it’s the sales group? Or do you think it’s the customer service people? The answer has been staring at us in the face the whole ...READ»
This is a question we have all asked ourselves inside organizations for years. Is it marketing? Maybe it’s the sales group? Or do you think it’s the customer service people? The answer has been staring at us in the face the whole ...READ»
According to a recent survey done by Strativity Group Inc., 45% of executives surveyed in four continents say that their companies do not deserve customers' loyalty. Tellingly, 55% claimed they don't engage in dialogue with customers ...READ»
