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Topic: Starbucks Corporation

  

Letter From the Editor

Only connect.READ MORE

Speedometer

Going fast. Going slow. Going nowhere.READ MORE

Heart of Starbucks

Despite the many mistakes that have led to its current troubles, Starbucks still has the capacity to create a sense of community and a purpose larger than just selling coffee.READ MORE

Discordant Music II

In response to a string of comments in response to his previous Brand Autopsy about whether Starbucks needs reinvention, John Moore expands on his thinking. Further considering Starbucks' move into the music business, Moore offers ...READ MORE

Guest Host: Customer Loyalty

Bob will remain with us as guest host of FC Now for the rest of today, but I wanted to take a moment to announce next week's online event. Thank you, Bob, for all of your contributions, ideas, and insights over the last week! In ...READ MORE

Starbucks Instant Coffee: Our Be-All, End-All Taste Test

Most coffee-drinkers – at least the ones I know – don’t want their pick-me-ups in packet form, especially when Starbucks (or Caribou or Peet’s or Coffee Bean or Seattle’s Best) is right around the corner. But that didn't ...READ MORE

Douwe Egberts' BeMoved Vending Machine Will Make You Jump for Joy ... for Coffee

Watch out, Starbucks (and Starbucks VIA). Douwe Egberts, the market leader in tea and coffee, has unveiled its conceptual BeMoved vending machine, which promises to elevate human-coffee interaction "to a higher level." Literally. As ...READ MORE

Heavy competition? Don’t join ‘em – beat ‘em!

Just because there is no one selling ice to Eskimos doesn’t mean you should enter that market.  Conversely, a competitively crowded industry just means there is demand for it. The key to succeeding in a crowded industry lay ...READ MORE

" One Double Cap, Decaf, Wi-Fi, Skim. To Stay."

What do you get when you cross the nation's fastest-growing coffee-shop franchise with one of the most aggressive wireless-network providers? The future of wireless computing -- and a good cup of coffee. Last August, Starbucks teamed ...READ MORE

Starbucks and the Customer

Hi everyone, it's me -- Alison Overholt of the infamous Starbucks customer service/customer loyalty rant. First, I want to thank Paul Williams of Starbucks and John Moore of Whole Foods for joining us this week as guest hosts. Back ...READ MORE

NYT Moves to the Crowd?

As we find more and more ways to connect online, the trend of crowdsourcing only seems like a natural progression to solve problems, collaborate, and join in discussion with people from around the world. Crowdsourcing’s scope – from social networks to intellectual capital and microfinancing – covers nearly...READ MORE

The Lifestyle Economy: Social Media’s Role in Marketing

We know social media is an extremely powerful tool. We now have the opportunity to hold two-way conversations with each other, brands, organizations, products, groups, etc. furthering relationships and building levels of loyalty that was once only thought as marketing porn. So, where does social media fit into the marketing world? What exactly is social media’s role in Marketing? To answer, I want to tell a story about the background of marketing communications.READ MORE

Customer Loyalty: How Fickle Are We, Really?

Yesterday I had a terrible customer service experience. I lost my Starbucks card, which has an automatic reload that is connected to my Visa card. Concerned that someone could charge up a storm at my expense, I called 1-800-STARBUC ...READ MORE

The Sudden Return of the Rational Consumer

It had to happen. For years now, we’ve been blathering about Starbucks, the $3 cup of coffee, and the mass-marketing of upscale luxury in small, accessible sips. I’ve been in dozens of meeting where the Seattle caffeine pusher ...READ MORE

Starbucks Coffee Saves Lives

Successful companies continue to enthusiastically embrace Corporate Social Responsibility and Corporate Volunteering as core strategies to combat lean economic times.I always thought “self-employed” had a sort of glamorous ring to ...READ MORE

Starbucks Brews a New Strategy

In the physical world, Starbucks seems to be everywhere. Two years ago, its leaders hoped to build an equally strong presence on the Internet. Now they're trying to reach customers with a more modest blend of Net-related offerings.READ MORE

Starbooks

Not only has Starbucks moved into the music and movie businesses, it will soon step into the world of publishing, as well -- at least in terms of selling books in its shops. This move makes sense -- much more than Starbucks ...READ MORE

Bean Counters No More: Starbucks Finding Success by Thinking Local

Starbucks is doing well by reviving a start-up approach.READ MORE

This Caffeine Poster Charts Your Morning Buzz

Ever wonder why the guy who brings in Starbucks each morning seems to be about twice as perky as those schmucks toting plastic tumblers from Dunkin' Donuts or McDonald's? The answer: not all java is brewed equal. According to the ...READ MORE

Starbucks and M.C. Yogi Offer You a Free Cuppa Joe -- If You Volunteer

Backed with the catchy music of M.C. Yogi, Starbucks today kicks off its latest campaign honoring the Obama administration's call to national service -- and offers a free cup of coffee to anybody willing to pledge five hours of ...READ MORE

Nine Ways to Fix a Broken Brand

The marketing excesses of the past few years left broken pieces scattered across the branding landscape. As a result, many companies are left with bogged-down, boring -- even dying and dead -- brands. Now take a look at your brand: Do you know what's broken? Do you know how to fix it?READ MORE

Wish Upon a Star(Bucks)

I had a Starbucks moment this morning. It was 5 a.m. I'd just gotten off a red eye from San Francisco, where I'd been attending Ad:Tech. And I had an hour stopover in Atlanta before continuing home. To my surprise, despite the early ...READ MORE

In the People Business...

Starbucks has always said they're in the "people business, serving coffee." The Starbucks Experience is being in a place where you feel welcome. It's getting that drink customized to your liking, hand-crafted by a proud barista, a ...READ MORE

What Should Starbucks Do?

Several months ago, Seth Godin and FC Now readers considered what Google should do -- possible paths for that organization's development. Peter Davidson uses a similar gambit to explore future potential for Starbucks. Among his ...READ MORE

The Physical API: Franchising in the Future?

Opinion is split on whether the "stealth Starbucks" (aka 15th Ave. Coffee & Tea) is a good thing or not. But we came across some interesting thinking about the store by Snarkmarket, and began to wonder about extending the ...READ MORE