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Topic: Simma Lieberman

  
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The Surprising Secret to Breakthrough Customer Service

Are your employees product experts? Or do they shrug their shoulders and say, “I just work here?”READ»

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Executives Under Stress During Stressful Times Need Executive Stress Solutions

Executives Under Stress During Stressful Times Need Executive  Stress Solutions  According to the National Institutes of Health, “people who feel more in control at their jobs tend to feel less stressed ...READ»

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Treating Your Employees Like Honored Guests = Outstanding Customer Service = Business Success

Chip Conley, founder of Joie de Vivre, and author of " Peak: How Great Companies Get Their Mojo from Maslow," shares why his employees love to come to work.READ»

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Why More CEOs Need to Clean Toilets

Reality TV provides surprising lessons in leadership from "Undercover Boss." READ»

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Getting a Second Date With a Venture Capitalist

Seven ways to perfect your "speed dating" presentation and get the funding you need.READ»

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Who Taught These Employees How to Serve?

Are your employers empowered to serve, or do they suffer from benign neglect?READ»

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Is Your Workplace an Exclusive Club? If not, maybe it should be

What?? A diversity and inclusion expert promoting exclusion in the workplace??? Has she gone over to the dark side?READ»

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Not Ready for Solar Panels? Try shutting off the lights!

Breakthrough technology that tells you if your energy efficient efforts are wasting energy. Ken Kurtzig, CEO of iReuse breaks it down, and offers some surprises.READ»

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How Cisco Creates Loyal Employees; Life/Work Integration Policies Pay Off

An employee who loves to do her best work and keep her family happy.READ»

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Starwood Hotels are Heavenly for Guests and Employees

Listening to employees can result in service and product rewards.READ»

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Think for Yourself; It's Your Life and Work!

When I told a colleague that I was going to take two extra days for myself in the interest of life/work balance after I was done working in Florida, she was aghast. “How can you consider that life/work balance when it means ...READ»

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Risk and Reward on a French Water Slide: is your business making a splash?

Starting a business is always risky. For those of us who’ve started successful businesses we’ve had to balance risks and the promise of rewards. Sometimes you feel the fear but do it anyway, because if you don’t do it, ...READ»

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Diversity Is Dead? Not According to PwC

A colleague I hadn’t seen in awhile began the conversation with these words, “Are you still talking about that diversity stuff? No one does that any more.” READ»

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If You Lived Every Day Like It Was Your Last Day, You Wouldn't Get Anything Done

I confess that there are some weekends where I sit at my computer writing or researching for hours to meet client deadlines or catch up on work. The last time I did this, a colleague who knew I consulted on life/work balance issues ...READ»

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How Gina Trapani, Helped Me Stop Procrastinating and Finish My Book Proposal

One of my mountains to climb to reach life/balance, is my low threshold for distraction.READ»

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Finding Calm In Stress

how my dog locked me out of house and helped me find peace of mindREAD»

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Stop Warning Me to Get Ready for the End

  I can’t take any more newsletters warning me to get ready for the end of the  recession  as though I should be building a bomb shelter. If I didn’t know better I would think they were trying to scare me into hoarding ...READ»

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Is Your Mind in Control? Pick an Option!

Sometimes the whole world feels out of balance. I have to tell myself that I’m not the whole world nor does the world revolve around me in my private world. But within my private world I can still have a sense of balance, no ...READ»

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Three Reasons Why Segregating Generations in the Workplace is a Bad Idea

"Millennials" aren't the only ones who want to work at home or in coffee shops.READ»

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Business People Behaving badly; why more executives need to take lessons from Miss Manners

Forget about leadership best practices. Here are some of the leadership worst practices.READ»

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Five Best Practices for Leveraging Generation Differences in the Workplace

  After writing and speaking on the topic of cross generation communication for over seven years, I’ve collected best practices from clients and people who have attended my programs and/or read my ...READ»

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Five Components to Great Workplaces

Do your employees love to come to work everyday or do they dread getting out of bed, knowing they have to work at a place they hate?READ»

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Whites Only Policies = Obstacles to Innovation; Arizona vs. Diversity & Inclusion in the US

I was disgusted, shocked and appalled by the most recent decision in Arizona, to ban ethnic studies in Arizona schools. The reasons for the ban are so bizarre; READ»

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"OMG" My Nightmare With AT&T or Don't They Want My Money?

Trying to pay a phone bill online today reminded me of why I prefer Comcast, and will never move any of my other phone lines to AT&T, and why I'll stay with T-Mobile another two years.READ»

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Stressed By My Own Stress Management- Pull the Plug!

I’m at the airport on my way to Las Vegas to facilitate a program on Stress Management in These Stressful Times for hotel executives, and I’m feeling really stressed. In fact at this moment sitting in the airport is like a ...READ»