Topic: Sheila Heen

Leading Ideas: Don't Ignore the "F" Word

Relevancy Score: 58
Tue May 1, 2007 at 11:00 AM

"Mankind are governed more by their feelings than by reason." --Samuel Adams (1722-1803) American politician and Revolutionary leader Consider this: The "F" word, in this case, is feelings. Feelings are seldom discussed in the ...READ»

BUSINESS BOOKS | Comment

Is Your Business a Show Business?

BY Daniel H. Pink
Relevancy Score: 32
Wed Dec 19, 2007 at 12:01 AM

If it's not, then you'd better write a new script. Forget price, quality, and service. The new competitive arena is the customer's experience. And in a new book, "The Experience Economy," work isn't play -- it's a play.READ»

COMMUNICATION TOOLS | 2 comments