"Mankind are governed more by their feelings than by reason." --Samuel Adams (1722-1803) American politician and Revolutionary leader
Consider this:
The "F" word, in this case, is feelings. Feelings are seldom discussed in the ...READ»
If it's not, then you'd better write a new script. Forget price, quality, and service. The new competitive arena is the customer's experience. And in a new book, "The Experience Economy," work isn't play -- it's a play.READ»
