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Topic: Ron Sargent

  

New Leaders, New Agenda

These six leaders stepped into their top jobs at a time of enormous challenge. Here's what each of them has to say about their approach to passing today's tough test and setting the agenda for the future.READ»

Creating a Great Customer Experience -- How, Exactly??

This morning, John Moore posted some interesting thoughts about differentiating one's business. The one I'm stuck on right now is creating a great customer experience. After all, it's the thing that started this conversation in the ...READ»