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Topic: Ron Sargent

  
LEADERSHIP MENTORING   |  Comment

New Leaders, New Agenda

BY Alison Overholt
Relevancy Score: 58
Wed Dec 19, 2007 at 12:34 AM

These six leaders stepped into their top jobs at a time of enormous challenge. Here's what each of them has to say about their approach to passing today's tough test and setting the agenda for the future.READ»

CUSTOMER SERVICE   |  11 comments

Creating a Great Customer Experience -- How, Exactly??

BY Alison Overholt
Relevancy Score: 21
Wed Dec 10, 2003 at 1:06 PM

This morning, John Moore posted some interesting thoughts about differentiating one's business. The one I'm stuck on right now is creating a great customer experience. After all, it's the thing that started this conversation in the ...READ»