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Topic: Roland Nilsson

  
CUSTOMER SERVICE   |  Comment

Rooms with a View ...

BY Ann Goodman
Relevancy Score: 100
Tue Dec 18, 2007 at 5:44 PM

... of the future of customer service. Scandic Hotel's model of progressive management and green values registers big with its guests.READ»

CUSTOMER SERVICE   |  Comment

Scandic Sells Service

BY Ann Goodman
Relevancy Score: 43
Tue Dec 18, 2007 at 11:46 PM

Unni Astron has worked to take Scandic CEO Roland Nilsson's model of decentralized management down to the front lines.READ»