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My name is Lou Carbone. I'm the founder and CEO of a company in Minneapolis called Experience Engineering and I'm also the author of Clued In: How to Keep Customers Coming Back Again and Again, published by Prentice Hall. ...READ MORE›
Hi and welcome to Customers First month at FastCompany.com. It seems like topic A around the watercooler these days has been how poorly we're being treated as customers lately. The irony, of course, is that companies talk more than ...READ MORE›
Traditional car companies are courting a new group of consumers with hard-driving innovation. Learn about the unconventional branding campaigns launched by Chrysler, Toyota, and Mercedes-Benz to inject some soul in new cars created for generation Y.READ MORE›
Philosopher Peter Koestenbaum poses the truly big questions: How do we act when risks seem overwhelming? What does it mean to be a successful human being?READ MORE›
After a weekend of Apple selling its newest offering in the order of $150 million in revenue, I was inspired to ask, "What do these other players — IBM, Warner Brothers, and Microsoft have in common — that we can all learn from?"READ MORE›
You'd think more companies would have gotten it by now. Unfortunately, organizations that put customers at the center of what they do are rare -- so rare that we're celebrating them. Meet the best customer-focused outfits, and learn from them.READ MORE›
Who cares where our cars, computers, or clothes are made? If December's "Battle of Seattle" is any indication, lots of people do. A book by two savvy journalists makes the case for globalization.READ MORE›
Steve Mariotti shone as a corporate cog, succeeded as a solo businessman, struggled as a high-school teacher, and found meaning in the nonprofit he started. Stepping out on your own, he says, can be more than a good move -- it can be a moral obligation.READ MORE›
Steve Mariotti shone as a corporate cog, succeeded as a solo businessman, struggled as a high-school teacher, and found meaning in the nonprofit he started. Stepping out on your own, he says, can be more than a good move -- it can be a moral obligation.READ MORE›
The new economy is great at unleashing innovation. It's just not very fair at sharing the bounty. A new book offers an ambitious "populist vision." You may not like its answers, but you can't ignore the questions.READ MORE›
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