Topic: Philadelphia

The "NO Effort" Effect

Given all the reports and articles published on negative experiences, I am puzzled at the lack of effort from companies. This week I took a detour on my way to work to drop off my car for some repairs needed after I got into a ...READ»

Affordable Philadelphia Health Insurance Plans

Affordable Philadelphia health insurance is available. High quality health insurance plans for Philadelphia area residents is less expensive than you may realize.READ»

From 0 to 60 at the Speed of Liking

It was early in the year 2000. Our computers had not shut us out and there was still an atmosphere of cautious optimism in the air about commerce, especially of the new economy type; the focus of my favorite magazine, Fast Company. ...READ»

Independents DO it

How are they going to survive otherwise? You’ve read other stories about the small specialty store that provides an experience so different that you immediately want to pick up the phone and tell all your friends: “You’ve got ...READ»

The "NO Effort" Effect

Given all the reports and articles published on negative experiences, I am puzzled at the lack of effort from companies. This week I took a detour on my way to work to drop off my car for some repairs needed after I got into a bit ...READ»

Fast Talk: Philly Soul

Ivory towers no longer, universities today drive the vitality of their communities, says Penn president Amy Gutmann.READ»

Fast Cities: Philadelphia

How do you save your home from foreclosure? Philadelphia's answer: communication. The city's Mortgage Foreclosure Protection Program relies on door-to-door outreach, free counseling, and meetings between those on the brink of losing their homes and their mortgage lenders.READ»

• Fast Cities 2009

Innovation: Customer Feedback as CPR

Imagine you’re lying on the ground not knowing how you got there. Think what it would be like to have your life choked out of you. How are you feeling? Wouldn’t you want someone to come to your rescue? Customer feedback can and ...READ»

Innovation: Top 10 Reasons Why Your Customer Service Fails

It’s no secret that when the time comes to evaluate your customer service, the finger pointing begins – and all fingers point suspiciously somewhere else. Let’s be courageous and look at the Top 10 reasons why customer service ...READ»

WANTED: Customer Service Champs

It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When ...READ»

Innovation: Top 10 Reasons Why Your Customer Service Fails

It’s no secret that when the time comes to evaluate your customer service, the finger pointing begins – and all fingers point suspiciously somewhere else. Let’s be courageous and look at the Top 10 reasons why customer service ...READ»

WANTED: Customer Service Champs

It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When ...READ»

Independents DO it

How are they going to survive otherwise? You’ve read other stories about the small specialty store that provides an experience so different that you immediately want to pick up the phone and tell all your friends: “You’ve got ...READ»

Independents DO it

How are they going to survive otherwise? You’ve read other stories about the small specialty store that provides an experience so different that you immediately want to pick up the phone and tell all your friends: “You’ve got ...READ»

The "NO Effort" Effect

Given all the reports and articles published on negative experiences, I am puzzled at the lack of effort from companies. This week I took a detour on my way to work to drop off my car for some repairs needed after I got into a bit ...READ»

Innovation: Customer Service is the CONDUIT Through Which Direct Brand Conversations Happen

Customer service and brand marketing are rapidly converging. With the help of social media and courtesy of greater competitive forces, most companies are now finding that the experience of their brand is one of if not the ...READ»

WANTED: Customer Service Champs

It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When ...READ»

Microsoft's Class Action

Across the country, talent-hungry corporations are trying to save our struggling public schools. Are they creating smarter kids--or a fleet of drones?READ»

Innovation: Top 10 Reasons Why Your Customer Service Fails

It’s no secret that when the time comes to evaluate your customer service, the finger pointing begins – and all fingers point suspiciously somewhere else. Let’s be courageous and look at the Top 10 reasons why customer service ...READ»

Education: Bookkeeping, Book Learning, and Earning

I was tempted to call today's post "When Business and Education Collide -- The Sequel": If you want students to learn more math, send them to a school run by a for-profit company. That's the conclusion drawn by a Harvard study of ...READ»

American Public Health Association Annual Meeting

The APHA's choice of water as its theme this year -- the "21st-century challenge," the group says -- may make you think of drought in India or desertification in Africa. But it wants you to think about you: A clean water supply is ...READ»

From 0 to 60 at the Speed of Liking

It was early in the year 2000. Our computers had not shut us out and there was still an atmosphere of cautious optimism in the air about commerce, especially of the new economy type; the focus of my favorite magazine, Fast Company. ...READ»

SST, RIP

This morning, as my flight back from Philadelphia was taking off, so did the final flight of the Concorde, the world's only supersonic airplane. With tickets costing upwards of $8,000, the airliner has long been considered a status ...READ»

World Seed Conference

The execs, scientists, and policy makers at this meeting have much to celebrate: The seed busi-ness is having its best year in decades. Thanks in part to the recession and the new frugality, seed retailers say U.S. sales have jumped ...READ»

Innovation: Customer Feedback as CPR

Imagine you’re lying on the ground not knowing how you got there. Think what it would be like to have your life choked out of you. How are you feeling? Wouldn’t you want someone to come to your rescue? Customer feedback can and ...READ»