Related Content: Patricia Seybold

Web Commerce as if Customers Mattered

BY Katharine Mieszkowski
Relevancy Score: 100
Tue Dec 18, 2007 at 11:56 PM

The Web changes everything - except the people your company works for: your customers.READ»

Fast Talk: The State of the Customer Economy

BY Fast Company
Relevancy Score: 85
Wed Dec 19, 2007 at 12:30 AM

Adopt customer-relationship management. Be customer-centric. Organize around the customer. The customer is king. By now, these customer mantras should sound familiar. But are they the new hype or the new habit?READ»

CUSTOMER SERVICE | Comment

'But Wait, You Promised ...'

BY Charles Fishman
Relevancy Score: 48
Wed Dec 19, 2007 at 12:27 AM

The new economy was built on a promise: The customer would finally be in charge. Why do so many customers feel betrayed?READ»

CUSTOMER SERVICE | 9 comments

Open Wide

BY Alan Deutschman
Relevancy Score: 41
Wed Dec 19, 2007 at 8:17 AM

The traditional business organization meets democracy. This may hurt a bit.READ»

LEADERSHIP MENTORING | Comment

State of the New Economy

BY Regina Fazio Maruca
Relevancy Score: 25
Wed Dec 19, 2007 at 12:19 AM

VoicesREAD»

BUSINESS BOOKS | 1 comment

Fast Company Library

BY Fast Company
Relevancy Score: 16
Wed Dec 19, 2007 at 8:41 AM

Books previously featured in Fast Company (2001)READ»

CREATIVITY AND INNOVATION | Comment

Ears Wide Open

BY Alan Deutschman
Relevancy Score: 15
Wed Dec 19, 2007 at 8:15 AM

Slim Devices is a Silicon Valley startup with hot products for audiophiles. It's also a next-generation open organization where customers imagine and design the products. Is this the company of the future?READ»

Topic: Patricia Seybold