BYCali Yost Relevancy Score: 51 Sun May 3, 2009 at 8:53 PM
Over the past two weeks since we released the thought-provoking results of the 2009 Work+Life Fit Reality Check, I’ve been asked by a number of people what I think the findings mean. To me, the results confirm that it’s time, ...READ»
BYValeria Maltoni Relevancy Score: 42 Mon Oct 6, 2008 at 6:28 AM
Many of the tried and true metrics adopted by call centers for customer support center around customer avoidance. They reward those reps who can get off the phone quickly, for example, but there is no metric built around the customer ...READ»
(Note: please forgive the funky font issues in the post--can't figure out what's going on)
Last week, the state and regional unemployment figures increased again, and CEOs at the nation’s largest companies predicted more ...READ»
BYCali Yost Relevancy Score: 35 Fri May 29, 2009 at 3:18 PM
Great news... 90% of economists in a recent survey by the National Association of Business Economics predicted the recession will over by the end of 2009! But hold the champagne. These same economists saw unemployment rising as ...READ»
