BYrandulo randulos Relevancy Score: 97 Wed Feb 13, 2008 at 6:38 AM
Some companies get this, some don't. Maybe the bottom line is good without "wasting" time on happy customers? As Merlin Mann once said, his cellphone provider's motto is "We're not happy until you're unhappy". ...READ»
BYBrian Oberkirch Relevancy Score: 34 Mon Aug 8, 2005 at 1:21 PM
I loved Small is the New Big as a little summer meme. Jeff Jarvis riffed on Seth's original post. Seth did, too.
The short version: Customer intimacy, speed, flexibility and new opportunities to outsource everything but the core ...READ»
