It's true: Online design matters. If your Web site doesn't work, neither can your colleagues, customers, or partners.
Yet Mark Hurst, president of Creative Good recently made a clarion call to usability professionals, information ...READ»
In a column online today, Good Experience's Mark Hurst serves up his four-point plan for customer experience design. Among the highlights:
Results: Customer experience work only matters to a business if it generates business ...READ»
In his Good Experience column today, Mark Hurst offers five design ideas worth considering in the new year:
Organization is the hardest part of user experience work.
The big picture is the only picture.
Experience is bigger than ...READ»
Mark Hurst is founder of the consultancy Creative Good. He also hosted Good Experience Live 2004. In his introduction to GEL, he addressed the idea of what "experience" really means. What follows is a partial transcript of his ...READ»
Good Experience's This Is Broken is a project designed to help businesses become more aware of their customer experience failings -- and how to fix them. While some of the entries are workaday and somewhat silly -- such as the recent ...READ»
Even before JetBlue left planefuls of customers stranded on the runway for hours, earlier this month, I had a bad JB experience that broke my heart. My flight left late for fueling reasons that are still beyond my comprehension, but ...READ»
