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Topic: Len Schlesinger

  
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What I Know Now

What lessons has Len Schlesinger learned since he went from professor at Harvard B-school to COO of Limited Brands?READ»

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What I Know Now

What lessons has Len Schlesinger learned since he went from professor at Harvard B-school to COO of Limited Brands?READ»

1.How to Hire by wire

For five years, as I researched how certain companies provide consistently great service, I heard the same refrain: 'Our people are our most important asset.' Trouble was, I heard that just as often from companies with terrible service.READ»

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Small Business Strategies

CUSTOMER RELATIONSHIPS Who's Zooming You?You're out there. On the Web, there are dozens, perhaps hundreds of references to you -- in company newsletters, college alumni notes, and friends' blogs. (As a tech writer, I'm especially ...READ»

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Change - or Die!

A letter from the founding editors.READ»

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Idea Fest

The New Business Conversation Starts Here. 23 Bright Ideas for a Stellar 2003.READ»

How to Make Your Career Move

Unit of OneREAD»

It Doesn't Take a Wizard to Build a Better Boss

Like most people, I've spent my career working with the Scarecrow, the Cowardly Lion, and the Tin Man.READ»

'But Wait, You Promised ...'

The new economy was built on a promise: The customer would finally be in charge. Why do so many customers feel betrayed?READ»