For five years, as I researched how certain companies provide consistently great service, I heard the same refrain: 'Our people are our most important asset.' Trouble was, I heard that just as often from companies with terrible service.READ»
CUSTOMER RELATIONSHIPS
Who's Zooming You?You're out there. On the Web, there are dozens, perhaps hundreds of references to you -- in company newsletters, college alumni notes, and friends' blogs. (As a tech writer, I'm especially ...READ»
As summer arrives, there's the hope that we can carve out a bit of time to read one or two books that may leave a mark after we've returned to the grind. I reached out to a diverse collection of thinkers, writers, and entrepreneurs and asked what non-business writing has had a big impact on them. They sent back an intriguing collection of fiction, science fiction, and history books.READ»
