RSS
Password?  |  Sign Up

  • Technology
  • Design
  • Ethonomics
  • Leadership
Magazine Community Jobs

Topic: Joe Pine

  
CUSTOMER SERVICE   |  Comment

Cheat Sheet

BY Danielle Sacks; Heath Row
Relevancy Score: 100
Wed Dec 19, 2007 at 12:43 AM

Emerging lingo, celluloid leadership, and The Experience Economy.READ»

CUSTOMERS FIRST 2006   |  2 comments

Authenticity

BY Jim Gilmore
Relevancy Score: 90
Mon Sep 25, 2006 at 12:09 PM

In his FastTalk interview in the Sept. 2006 issue of FC, Diego Scotti, VP of Global Advertising for American Express, says, "Authenticity is the thing consumers respond to the most." Amen! For the past three years, Joe Pine and I ...READ»

CUSTOMERS FIRST 2006   |  Comment

Prix Fixe pricing

BY Jim Gilmore
Relevancy Score: 73
Sat Oct 7, 2006 at 2:31 PM

I can't help but comment on p. p1 article in today's Wall Street Journal, "The Prix Fixe Is In". In the restaurant industry, charging per entree is the appropriate pricing model for food service; alternatively, a fixed price is the ...READ»

CUSTOMERS FIRST 2006   |  Comment

Customers First: Welcome Guest Blogger Jim Gilmore

BY David Lidsky
Relevancy Score: 53
Mon Sep 25, 2006 at 6:53 AM

I'm extremely pleased to welcome the dean of customer experience, Jim Gilmore, to this forum this week. Gilmore and his business partner Joe Pine co-wrote The Experience Economy in 1999 (!) and its ideas continue to ripple through ...READ»

CUSTOMERS FIRST 2006   |  Comment

A List of Our Own

BY Jim Gilmore
Relevancy Score: 29
Thu Sep 28, 2006 at 1:08 PM

Since my October 2006 hardcopy issue of Fast Company just arrived in yesterday's mail, I like to bid farewell to the September issue -- and its stellar list of Customer First award winners, honorable mentions, and local heroes -- ...READ»

CUSTOMER SERVICE   |  3 comments

The Performance Paradox

BY Jena McGregor
Relevancy Score: 20
Wed Dec 19, 2007 at 8:05 AM

If you deliver, you only qualify to deliver more. So how can we possibly get off the treadmill?READ»