FastCompany RSS

Topic: Jim Gilmore

  
   |  Comment

Cheat Sheet

Emerging lingo, celluloid leadership, and The Experience Economy.READ»

   |  Comment

Customers First: Welcome Guest Blogger Jim Gilmore

I'm extremely pleased to welcome the dean of customer experience, Jim Gilmore, to this forum this week. Gilmore and his business partner Joe Pine co-wrote The Experience Economy in 1999 (!) and its ideas continue to ripple through ...READ»