Topic: JetBlue Airways Corporation

Will These New Airlines Take Off?

A roundup of four potential highfliers.READ»

Brand-As-Verb, Entry No. 2

I had lunch today with a former editor who was talking about a recent trip he'd made to the West Coast. "So I 'JetBlued' out to California....," he said nonchalantly, with little notice of the verb he'd just created. Like "Googled," ...READ»

New Flight Plan

Whenever I get stuck with a lousy seat on a flight, I always wonder what I could have done differently to avoid it. Or why the airline didn't tell me my seat doesn't recline. Next time I'm doing my homework first, at seatguru.com. ...READ»

Heir-Line Apparent

In June, Scott Kirsner examined Delta Airlines' upstart carrier Song's startup strategy. Almost a year prior, Song's head was asked to develop a low-cost airline that could compete with JetBlue and Southwest. Now, Song officials are ...READ»

Jet Blue: Say It Ain't So

The news that JetBlue Airways has been sued by customers for disclosing passenger information is a terribly sad note on what had been a very upbeat business story. Two federal agencies are looking into JetBlue's admission that it ...READ»

JetBlue Is Superfly

Letters. Updates. Advice.READ»

I've Got the Privacy (Jet)Blues

JetBlue Airlines has recently come under fire for sharing 5 million passenger itineraries with a defense contractor without passengers' knowledge or consent. In so doing, not only did the company violate its own privacy policy, it ...READ»

Innovation: Curses!

Since everybody's been blogging about JetBlue over the past few weeks, and since everybody's missing an essential part of the story, which is the role that passenger management (i.e., computer) systems play in plane delays, I am not ...READ»

Three Reasons Why I Will Still Fly JetBlue

Even before JetBlue left planefuls of customers stranded on the runway for hours, earlier this month, I had a bad JB experience that broke my heart. My flight left late for fueling reasons that are still beyond my comprehension, but ...READ»

Grounded: David Neeleman, JetBlue's erstwhile CEO

When I heard last week that David Neeleman was stepping down as head of JetBlue, I admit I was surprised - despite how worn down he seemed when I interviewed him recently. So he nearly tossed me out of his office after talking for an ...READ»

Airline Turbulence

So now it's the flying high JetBlue that is being brought down to earth. Apparently, on Wednesday, February 14 -– Valentine's Day no less -- passengers on several JetBlue flights were kept waiting on the tarmac at JFK. And as I ...READ»

Innovation: When Life Hands You Lemons...

With my first small step into the blogosphere, I want to thank Fast Company's Lynne d Johnson for this window to reflect upon how technology is changing the air travel experience, what it means to you, and why. But I especially want ...READ»

Meet JetBlue, Evil Corporation?

In a battle over an architectural treasure, the airline's not exactly on the side of the angels.READ»

Consumer Bill of RightsBlues

Were you one of the chosen ones? Were you one of the brave tarmac pioneers who endured 10 hours trapped in a JetGlue--oops, JetBlue--airplane at New York's John F. Kennedy Airport last Wednesday? Were you the stranded guy who ...READ»

Fasten Your Seat belts: Turbulence Ahead

When JetBlue got off the ground back in 2000, it had a number of advantages over its older and larger competitors. Founder David Neeleman had amassed $130 million, more than any other airline start-up. JetBlue could buy new planes ...READ»

Books That Matter: David Neeleman

A book recommendation from David Neeleman, of JetBlue Airways Corp.READ»

T5 Has Landed: The new New York JetBlue Hub

As a frequent flyer between American coasts, I have become a regular customer of JetBlue, with its typically cheap(er) nonstop flights from New York’s JFK airport to San Francisco. I still remember the first time I landed in ...READ»

• Business Travel Gets an Upgrade at the Airport

Jet Blues

JetBlue today announced that its third-quarter earnings fell 71 percent because of hurricanes and fuel and ticket prices. It seems that the startup airline is already facing the problems of the bigs as it tries to join their ranks. ...READ»

Tele Fun

Babel 800 is a new service that offers a network of interpreters that folks can hire to interpret meetings, interviews, and other conversations via speaker phone. You dial an 800 number, enter your client code, select an interpreter, ...READ»

Major Trouble: Is There Still a Place in Today's Airline Industry for Major Carriers?

Sunday's New York Times ran a front-page article warning of the possible need for a taxpayer bailout of airline pension funds. As United struggles to emerge from bankruptcy protection, it needs to address its $13 billion in pension ...READ»

On the Runway

As a corollary to May's cover feature on JetBlue, Fast Company senior writer Chuck Salter flagged down JetBlue CEO David Neeleman for a candid Q&A about how customer service, employee satisfaction, the long view, and hands-on leadership can help the upstart airline fly high -- and survive increasing competition and the challenges of fast growth.READ»

Firing Neeleman; JetBlue Just Blew It

Mark February 14th, 2007 as the day that destroyed JetBlue. Not because the airline massively screwed up, stranded 1,000 planes, and turned passengers into captives. But because David Neeleman, JetBlue's founder and CEO, was unable ...READ»

Calling JetBlue

JetBlue's recipe for customer service success combines work-at-home moms, flexible schedules, employee education, individual initiative, and... Potbelly Bear.READ»

Instant Feedback - Part 2

More panel responses to the May 07 article "Lessons From the Tarmac."READ»

Why JetBlue Is a Fast Company

This month's letter from the editor.READ»