Anne Let's take an end-of-the-year poll. Which current business miscreant committed the worst sin: Kenneth Lay, Jack Grubman, Sandy Weill, Bernie Ebbers, or the Andersen accountants? Or someone else? And would anyone care if the ...READ»
If you think you're either in the product or the service business, you're probably in trouble. Learn to wrap a service around your product or to 'productize' your service.READ»
