Thank you, Jeff Jarvis. Jeff Jarvis, as you remember, was the blogger who outed Dell for its egregious customer service, which he called “Dell Hell.”
Recently, I entered my own “Dell Hellish Dell” when I spent about five ...READ»
It's been the week of hyperlocal. And by week, I mean the past two days, since Twitter accelerates the online journalism news cycle to roughly the rate at which we breathe. I hadn't finished exhaling the news of Everyblock's sale to ...READ»
Just a scant four weeks after the launch of the iPad, WeMedia had the wisdom to gather some folks to spend a day exploring the future of the iPad economy. Of course, they didn't call it that. In fact, everyone ...READ»
After the lunch break at Freedom to Connect, Jeff Jarvis, proprietor of BuzzMachine interviewed First Amendment Attorney Robert Corn-Revere. Their wide-ranging conversation addressed how legal precedents in the broadcast media world ...READ»
Now that Steve Rubel and Jeff Jarvis have started something, I think it might be fun to play along and start a couple of Top 10 tags of our own for Technorati. It really demonstrates to me the power of social networks when I see ...READ»
Another soundbite from a Davos discussion on user-generated content. In something of a metaphor for the UGC phenomenon, much of the most trenchant stuff came not from the formal panel members but from the audience. Jeff Jarvis, ...READ»
What's today's best search-engine strategy? "Look beyond the search engines," says What Would Google Do? author Jeff Jarvis, who will give a keynote address at this event. Traditionally, companies looking to get discovered ...READ»
I loved Small is the New Big as a little summer meme. Jeff Jarvis riffed on Seth's original post. Seth did, too.
The short version: Customer intimacy, speed, flexibility and new opportunities to outsource everything but the core ...READ»
College tuition has risen more than any other component of the cost of living for the last 18 years. But in the Internet era, information is free and ubiquitous. To the extent education is a knowledge industry, it would seem ...READ»
Or: Are you really ready for the rise of DIY media?
We'll let others hash out if Web 2.0 is the right term for what is happening on the Web right now. What is already having an impact on the way we do business is the arrival of ...READ»
Following on from this morning's news that two of Rupert Murdoch's British newspapers are to start charging, James Harding, editor of The Times, braved the Intertubes for a Q&A with his readers. Although there were no googlies ...READ»
Patch Media, AOL's local content and advertising platform, has just launched Patch.org, a charitable foundation that aims to cover hyper-local news in communities that are suffering from a dearth of media outlets, the ones the ...READ»
Yesterday, on Mark Zuckerberg's birthday, Google revealed in its blog that it had stopped collecting data from its street view service because it had inadvertently sniffed and collected about 600 gigabits of ...READ»
CNET reported on Friday that Wikipedia, the massive user-collaborated online encyclopedia, is planning on imposing stricter editorial rules and "freezing" pages that contain stable, undisputed content.
This move stems from founder ...READ»
Community-driven news services have been the next big thing online for years. Can The New York Times or AOL find the $100 billion local-advertising pot of gold?READ»
Am beginning to create some sensible order around tweets - so that it remains a fun thing to do but also begin to arrive with significant life purpose. What is obvious to me is that I am currently subscribed mostly to the ...READ»
Amid the gyrations of the stock market, and predictions of a severe
economic downturn, I have found myself in the interesting position of
launching a start up with my friends at Lullabot and Bond Art +
Science. Over the past six ...READ»
Remember “Dell Hell.” That’s when Dell learned – or should have learned – the power of consumer anger. Blogger Jeff Jarvis reamed Dell for its shabby customer service and the story was amplified into a “blame Dell” ...READ»
A panel at Davos on user-generated content--or "stuff by us"--brought together some interesting folks, including Michael Wolf, the recently ousted president and chief operating officer of MTV, Thomas Glocer, the CEO of Reuters, and ...READ»
