Jeanne Bliss sent me an email about her book, Chief Customer Officer, just as we were getting ramped up in earnest on this year's Customers First package, and one look at her resume told me that I had to speak with her. She's spent ...READ»
Hi and welcome to Customers First month at FastCompany.com. It seems like topic A around the watercooler these days has been how poorly we're being treated as customers lately. The irony, of course, is that companies talk more than ...READ»
