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Topic: James Gilmore

  
BUSINESS BOOKS   |  Comment

Is Your Business a Show Business?

BY Daniel H. Pink
Relevancy Score: 100
Wed Dec 19, 2007 at 12:01 AM

If it's not, then you'd better write a new script. Forget price, quality, and service. The new competitive arena is the customer's experience. And in a new book, "The Experience Economy," work isn't play -- it's a play.READ»

CUSTOMERS FIRST 2006   |  Comment

It's Customers First Month At FastCompany.com

BY David Lidsky
Relevancy Score: 45
Fri Sep 1, 2006 at 4:01 PM

Hi and welcome to Customers First month at FastCompany.com. It seems like topic A around the watercooler these days has been how poorly we're being treated as customers lately. The irony, of course, is that companies talk more than ...READ»

CREATIVITY AND INNOVATION   |  1 comment

The Temptation Of Superfly

BY Jonathan Sabin
Relevancy Score: 31
Wed Dec 19, 2007 at 8:09 AM

Its genre-busting all-night jam-athons evolved into the country's biggest music festival--and turned Superfly Productions into a real business. Can it stay alive without losing its soul?READ»

BUSINESS BOOKS   |  Comment

Read Between the (Unemployment) Lines

BY Anni Layne
Relevancy Score: 29
Wed Dec 19, 2007 at 8:38 AM

Need a boost? Sit down with one of these 20 books recommended by Fast Company's cadre of career experts. Get smart. Get inspired. Get work.READ»

   |  Comment

Everything I Need to Know I Learned (or Didn't Learn) in Business School

BY Fast Company
Relevancy Score: 26
Wed Dec 19, 2007 at 8:39 AM

Carlo Brumat Carlo Brumat, currently dean of DUXX Graduate School of Business Leadership, in Monterrey, Mexico, worked for many years in industry both in the United States and in Europe -- first as a physicist and later as a ...READ»

CUSTOMER SERVICE   |  13 comments

Basic Training

BY David Lidsky
Relevancy Score: 22
Wed Dec 19, 2007 at 8:13 AM

There are no shortcuts on the road to a great experience. READ»

   |  2 comments

Gerald Haman

BY Gerald Haman, Founder, SolutionPeople and the THINKubator
Relevancy Score: 20
Wed Dec 19, 2007 at 9:14 AM

Everything I Need to Know I Learned (or Didn't Learn) in Business School Why I Didn't Go to Business School I left a promising fast-track career at Procter & Gamble in 1986 to go to graduate school. After researching MBA programs ...READ»

BUSINESS BOOKS   |  Comment

Fast Company Library

BY Fast Company
Relevancy Score: 18
Wed Dec 19, 2007 at 8:41 AM

Books previously featured in Fast Company (2000)READ»

BUSINESS BOOKS   |  1 comment

Fast Company Library

BY Fast Company
Relevancy Score: 16
Wed Dec 19, 2007 at 8:41 AM

Books previously featured in Fast Company (2001)READ»

CUSTOMER SERVICE   |  Comment

Experience Required

BY Scott Kirsner
Relevancy Score: 15
Wed Dec 19, 2007 at 12:21 AM

It's the new mantra of strategy and marketing: If you want to keep your customers' attention, then you've got to deliver a compelling experience. Bob Rogers and his colleagues are designing such experiences.READ»