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Topic: Jackie Huba

  
CUSTOMER SERVICE   |  Comment

Self-Serving

BY Michael A. Prospero
Relevancy Score: 100
Wed Dec 19, 2007 at 8:12 AM

There are so many ways to provide good service, and just as many to fail. These blogs show you how to get it right.READ»

SALES + MARKETING   |  Comment

Using Your Religion

BY Heath Row
Relevancy Score: 100
Wed Sep 3, 2003 at 10:02 AM

Ben McConnell and Jackie Huba, co-authors of Creating Customer Evangelists (Dearborn, 2002), also co-author a Weblog entitled Church of the Customer. The relatively frequently updated site (relative to FC Now, anyway) features ...READ»

CUSTOMER SERVICE   |  2 comments

Needing (and Reading) Feedback

BY Heath Row
Relevancy Score: 100
Tue Mar 2, 2004 at 11:03 AM

Today in MarketingProfs, Jackie Huba and Ben McConnell address customer feedback -- and the fear that many leaders face while seeking and considering input and ideas from customers. To help combat that fear, the authors recommend 10 ...READ»

CUSTOMER SERVICE   |  6 comments

What Makes Us Loyal? II

BY Heath Row
Relevancy Score: 100
Tue Dec 9, 2003 at 9:35 AM

FC Now reader Jackie Huba offers some useful statistics that relate to Alison's entry. Customers who experience a problem with a potential loss of under $5.00: 37 percent who did not contact the company said they would continue to ...READ»

SALES + MARKETING   |  1 comment

Take Your Show on the Road

BY Heath Row
Relevancy Score: 97
Thu May 27, 2004 at 6:53 PM

Ben McConnell and Jackie Huba's most recent MarketingProfs article, "Market Like a Rock Star," considers the opportunities and possibilities offered by taking your show on the road -- hitting the pavement to meet with clients, ...READ»

SALES + MARKETING   |  Comment

Using Your Religion II

BY Heath Row
Relevancy Score: 86
Fri Jul 2, 2004 at 12:13 PM

Jackie Huba and Ben McConnell, proprietors of the Church of the Customer and authors of Creating Customer Evangelists, have just released a new e-book! Testify! is a 50-page e-book that shares stories about how remarkable ...READ»

CHANGE AGENTS   |  2 comments

Announcing: Change This

BY Heath Row
Relevancy Score: 84
Wed Aug 18, 2004 at 4:15 PM

I've held off on commenting on Seth Godin's most recent project until it's live -- and it's a live wire! -- but I think its debut two days ago is worth noting -- especially given Keith's guest hosting this week and our discussions ...READ»

Kenan Samms
WORK/LIFE   |  3 comments

Work/Life: When did you last give your customer some business?

BY Lynette Chiang
Relevancy Score: 78
Sat Aug 25, 2007 at 9:30 AM

I recently sat through a 1 hour family musical co-written by one of my customers, Karl Greenburg. It was a low-budget NY Fringe Festival production called Angela's Flying Bed. Now what was I, a single income no kidder with an ...READ»

GUEST HOSTS: WILLIAMS + MOORE   |  6 comments

2003 Marketing Books of the Year Awards

BY John Moore
Relevancy Score: 54
Thu Dec 11, 2003 at 1:24 PM

While compiling a list of my favorite all-time business books for a fellow FC Now poster, I thought about which marketing books published in 2003 I felt were the best reads. In typical Best-of-the-Year fashion, I present to you my ...READ»

ADMINISTRIVIA   |  Comment

Paperless Anniversary IV

BY Heath Row
Relevancy Score: 49
Wed Aug 11, 2004 at 7:09 PM

Starting tomorrow, Fast Company will hold the inaugural FC Now Blog Jam. FC Now turned 1 year old early this month, and to celebrate, we've invited friends and readers of Fast Company -- as well as FC Now readers -- to join as ...READ»

NEWS + CURRENT EVENTS   |  2 comments

Paperless Anniversary III

BY Heath Row
Relevancy Score: 44
Fri Jul 30, 2004 at 4:15 PM

As you may recall, FC Now turns 1 year old in early August. To celebrate, we've invited friends and readers of Fast Company -- as well as FC Now readers -- to join as contributors during the inaugural FC Now Blog Jam on Aug. ...READ»

SALES + MARKETING   |  7 comments

TiVo or Not TiVo III

BY Heath Row
Relevancy Score: 32
Fri Oct 17, 2003 at 4:28 PM

An FC Now entry in August has catalyzed some surprising interaction between FC Now readers and TiVo executives. Writes FC Now reader Jackie Huba: We are longtime TiVo customers and fans, and we believe TiVo hasn't "tipped" because ...READ»

Kenan Samms
INNOVATION   |  1 comment

Innovation: Companies are from MARS, Customers are from VENUS

BY Valeria Maltoni
Relevancy Score: 32
Thu Jun 28, 2007 at 11:00 AM

Why do companies continue to spend so much money on signing up new customers and pay little to no attention to acquired customers? Existing customers want long term relationships and attention, yet companies insist on focusing their ...READ»

INNOVATION   |  1 comment

Innovation: Companies are from MARS, Customers are from VENUS


Relevancy Score: 32
Thu Jun 28, 2007 at 11:00 AM

Why do companies continue to spend so much money on signing up new customers and pay little to no attention to acquired customers? Existing customers want long term relationships and attention, yet companies insist on focusing their ...READ»

INNOVATION   |  1 comment

Innovation: Companies are from MARS, Customers are from VENUS


Relevancy Score: 32
Thu Jun 28, 2007 at 11:00 AM

Why do companies continue to spend so much money on signing up new customers and pay little to no attention to acquired customers? Existing customers want long term relationships and attention, yet companies insist on focusing their ...READ»

Kenan Samms
CRITICISM   |  Comment

On not biting the feedback that feeds you

BY Lynette Chiang
Relevancy Score: 26
Thu Sep 4, 2008 at 5:40 PM

"Patronize your local, even if it's a little more expensive. Otherwise, one day, it won't be there." My mother's words, which I've adhered to for years, even when relatively skint. But do you "support ...READ»

GUEST HOSTS: WILLIAMS + MOORE   |  3 comments

An Introduction...

BY Paul Williams
Relevancy Score: 24
Sun Dec 7, 2003 at 7:35 PM

Hello FC Now followers - this week is going to be fun. Interesting story that got us here in the first place. It all started with Alison Overholt's post regarding a poor customer service experience she had with Starbucks. She used ...READ»

LEADERSHIP   |  Comment

ReaderSpeak: Everyone Loves Their Own Ideas

BY Mark Northern
Relevancy Score: 21
Wed Dec 19, 2007 at 7:49 AM

How to lead change initiatives from the rearREAD»

LEADERSHIP   |  Comment

Everyone Loves Their Own Ideas

BY Mark Northern
Relevancy Score: 21
Wed Dec 19, 2007 at 7:49 AM

How to lead change initiatives from the rearREAD»