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Topic: ING Group NV

  
INNOVATION   |  7 comments

Customer Service is a Mindset


Relevancy Score: 100
Thu Feb 22, 2007 at 9:44 AM

There is a special place in Heaven for the folks who invented automated answering systems. I’m sure you have stories to tell. How much time have you wasted trying to get a human being when you needed help from a provider? I ...READ»

INNOVATION   |  7 comments

Customer Service is a Mindset


Relevancy Score: 100
Thu Feb 22, 2007 at 9:44 AM

There is a special place in Heaven for the folks who invented automated answering systems. I’m sure you have stories to tell. How much time have you wasted trying to get a human being when you needed help from a provider? I ...READ»

Kenan Samms
INNOVATION   |  7 comments

Customer Service is a Mindset

BY Valeria Maltoni
Relevancy Score: 100
Thu Feb 22, 2007 at 9:44 AM

There is a special place in Heaven for the folks who invented automated answering systems. I’m sure you have stories to tell. How much time have you wasted trying to get a human being when you needed help from a provider? I ...READ»

   |  2 comments

Would You Like a Mortgage With Your Mocha?

BY Scott Kirsner
Relevancy Score: 95
Wed Dec 19, 2007 at 12:38 AM

Who says banking has to be dull? Not the executives at ING Direct, who are banking on powerful technology and clever marketing to make a radical change in an industry that needs it. The result: In less than three years, they've attracted more than a million customers and $10 billion in assets. And they serve a pretty mean cappuccino.READ»

Kenan Samms
BRAND   |  2 comments

Brand and Employee Engagement

BY Tom Waldron
Relevancy Score: 93
Fri Nov 7, 2008 at 1:13 PM

Brand management at corporations is usually handled by the marketing department. Most of the energy in defining and building a brand is to communicate the values of your company, its services and products, to potential customers, ...READ»

   |  Comment

Between The Lines

BY Fast Company
Relevancy Score: 90
Wed Dec 19, 2007 at 12:39 AM

The stories behind this issue's stories.READ»

Kenan Samms
INNOVATION   |  8 comments

WANTED: Customer Service Champs

BY Valeria Maltoni
Relevancy Score: 87
Thu Mar 8, 2007 at 8:48 AM

It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When ...READ»

INNOVATION   |  8 comments

WANTED: Customer Service Champs


Relevancy Score: 87
Thu Mar 8, 2007 at 8:48 AM

It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When ...READ»

INNOVATION   |  8 comments

WANTED: Customer Service Champs


Relevancy Score: 87
Thu Mar 8, 2007 at 8:48 AM

It’s interesting to me that every time I read articles and newsletters about leadership, I find references to how true leaders treat their employees with respect and dignity, value their opinions, and ask for their feedback. When ...READ»

ADVERTISING + PR   |  Comment

Performance Review

BY Heath Row
Relevancy Score: 65
Tue Nov 11, 2003 at 3:52 PM

Not since Apple's Switch ad campaign has video footage been so lovingly parodied. Microsoft's CEO Steve Ballmer seems to like to get his dance on at large company gatherings. And his sweaty exhortations are by turns embarrassing and ...READ»

CUSTOMER SERVICE   |  3 comments

Customer, Serve Us

BY Heath Row
Relevancy Score: 41
Mon Feb 27, 2006 at 3:57 PM

Two recent articles in the New York Times and the Wall Street Journal make an excellent parallel read. Yesterday, the Times, Fast Company founding editor William Taylor considered the sorry state of the customer service call center. ...READ»

   |  Comment

The Money Issue

BY The Founding Editors
Relevancy Score: 32
Wed Dec 19, 2007 at 12:39 AM

Welcome to our first-ever (and first annual) Money Issue. Don't worry, we haven't been possessed by the spirit of Malcolm Forbes. What you won't find in this issue are the utterly predictable (and totally unreliable) gimmicks that ...READ»

Kenan Samms
BRAND   |  Comment

Three-Dimensional Chess

BY Tom Waldron
Relevancy Score: 28
Mon Feb 2, 2009 at 8:48 AM

Job cuts deepen across the USA. Retail outlook expected to worsen. We can’t seem to escape these headlines. And this week we’ve read about and heard our share of news about the economy that, for the most part, is pretty grim. ...READ»

ECONOMY   |  1 comment

Hennion and Walsh Launches its Newest UIT: The SmartTrust™ Diversified Dividend Trust

BY Hennion and Walsh
Relevancy Score: 17
Wed Jan 21, 2009 at 4:18 PM

PARSIPPANY, N.J. -- Hennion and Walsh is pleased to announce the introduction of its SmartTrust[TM] Diversified Dividend Trust (2007 Series A), a unit investment trust (UIT) whose objective is to provide investors with the potential for capital appreciation and current dividend income.READ»