Topic: Hotels and Motels

Keeping it Cool

Mari Balestrazzi Vice President of Design Morgans Hotel Group Mari Balestrazzi, the former director of design at Aero Studios and St. Regis, now leads the design team at Morgans Hotel Group. "We're in growth mode, looking to ...READ»

• Designs on Success
• Homage to History
• A Club is Reborn

Are You Preparing for the Economic Upswing or is Your Customer Service in Recession?

While some shortsighted organizations have cut back on customer service there are organizations that  continue to create the kind of extraordinary experiences for their customers that ensure repeat business. The Kimpton Hotels and ...READ»

Listener Runner-up: W Hotels

Eavesdropping is helping W Hotels make good on their marketing.READ»

Rooms with a View ...

... of the future of customer service. Scandic Hotel's model of progressive management and green values registers big with its guests.READ»

Execs and Their Pecs

The Wall Street Journal features an article this morning about how hotels are improving and expanding their gym and workout facilities to better lure active business travelers. One hotel brand, Westin, has even partnered with Reebok ...READ»

The Performance Paradox

If you deliver, you only qualify to deliver more. So how can we possibly get off the treadmill?READ»

Hotels, Jet Blue-Style

An early look at new cheap-chic hotels.READ»

Stay Just a Little Bit Longer

Extended-stay hotels get an upscale makeover.READ»

Hotel chains have a lot to learn from the web

Hotels need to learn from web concepts like web analytics, user behavior pattern analysis and creating unique visitor experiences. READ»

Hotels in Koh Samui Island - Fusion of Luxury and Hospitality

Hotels in Koh Samui Island - Fusion of Luxury and HospitalityBeach lovers have always regarded Bangkok as their haven. Particularly the Koh Samui Island is considered as their paradise. Koh Samui Airport is linked to Bangkok by ...READ»

Using Your Religion

Ben McConnell and Jackie Huba, co-authors of Creating Customer Evangelists (Dearborn, 2002), also co-author a Weblog entitled Church of the Customer. The relatively frequently updated site (relative to FC Now, anyway) features ...READ»

Créme de la Curator

Le Meridien reinvents the art of the hotel experience.READ»

• How To Live Like A Billionaire
• Under The Sea

The Next Donald?

This morning's New York Times story on the city's wage divide was, in itself, pretty telling: Real wages for Manhattanites rose 5.4% from 2002 to 2005, while those in the outer boroughs (that would be Brooklyn, Queens, the Bronx, and ...READ»

Spinning the Recession: David Melancon, Ito Partnership

Feeling guilty about ordering that $14 capiranha while headlines trumpet economic collapse in every quarter? Morgans Hotel Group has a message for you: "F&%k the Recession!"READ»

• Spinning the Recession: Michael Burke, CEO of Fendi
• Spinning the Recession: Sheik Majed Al-Sabah

Hotel Me No Secrets II

Yesterday at Ad:Tech, BzzAgent's Dave Balter commented briefly on the future of loyalty programs. This morning's edition of USA Today features a piece about how Best Western has stepped up as the "official hotel of NASCAR." Not only ...READ»

Fast Talk: Hyatt's Vertical Jump

Grahame Carder VP, Marketing, Hyatt International Asia Pacific Hong Kong, China Grahame Carder, 50 (pictured in front of the Grand Hyatt Hong Kong), heads Hyatt's Asia operations. In anticipation of the Olympics, the new ...READ»

Holiday Inn's Hotel Stacks Up Against the Competition...Literally

Would you live in a house made of cards? Probably not. Would you just stay in a hotel room made of one for a night? Well, now is your chance to at least check out your possible accommodations. Check out Holiday Inn's hotel made entirely of stacked key cards in celebration of their hotel relaunch.READ»

Luxury Gets Real

A beach house for new-economy nouveau riche and nouveau poor alike.READ»

Funky Fresh: Ace Hotel's New Breed of Design Comes to New York

The New York branch of the Ace Hotel just opened yesterday, and it's a great corrective to the bloated, blinged-out interiors we've come to expect from boutique hotels. Rooms begin at a very reasonable rate for New York--$199 ...READ»

Index to Advertisers

Interact with the companies whose products and services are advertised in Fast Company.READ»

Design Thursday: Roger Martin on "The Opposable Mind"

F. Scott Fitzgerald once wrote that one sign of a "first-rate intelligence" is the ability "to hold two opposing ideas in mind at the same time and still retain the ability to function." According to Roger Martin, a sure sign of a ...READ»

Throwing in the Towel

Today is also Holiday Inn's Towel Amnesty Day. If you've ever made off with a Holiday Inn towel while traveling for business -- or pleasure -- if you share your story about the towel (why you took it, what you did with it, how you ...READ»

Marriott Cuts Free Newspapers for Guests, 'USA Today' Feels the Pain

The familiar sight of newspapers scattered on the floor outside hotel rooms might soon be a thing of the past. In what is being billed as an environmentally-conscious move, Marriott International Inc. announced today that ...READ»

The Ugly Underside of Success

Note to Sam Keller, director of Art Basel: If you want to continue growing your very successful art fair, you should move it to a city that can better handle its visitors, or consider pitching tents on the Messeplatz to accommodate ...READ»

Meet Me in the Lobby

Hip furniture, free Internet, and no time limit--why guerrilla hotel meet-ups in public spaces are all the rage.READ»