Topic: Harvard Business Review

Organizational change remains notoriously elusive

The Harvard Business Review (HBR) weekly poll cites John Kotter's definitive work on leading change featured in the well known HBR article, Leading Change: Why Transformation Efforts Fail. "Although Kotter’s advice for ...READ»

Marketing on the Down-Low III

In his post Marketing on the Down-Low II, Heath asked how/if releasing, retracting, and re-releasing enhances customer loyalty. Jon Strande then commented that this marketing approach "... has NO benefit for the customer, just the ...READ»

Leadership: So What?

“Who is she?” and “So what?” When I was an editor at Harvard Business Review and we received an article proposal from parts unknown, these two questions were the first tough screen.  The first is about the author; the second ...READ»

Jack Welch's Secret Diary

A Spy in the House of WorkREAD»

Getting Some Tail

“As anyone who has neglected a gym membership knows, the future-looking self can make virtuous choices that the present self wants little to do with…. When [Nextflix] DVDs arrive in the mail, customers’ present selves are ...READ»

How to Avoid A Reputation Gap

“Character is like a tree and reputation like its shadow. The shadow is what we think of it; the tree is the real thing.” - Abraham Lincoln “It takes many good deeds to build a good reputation, and only one bad one to ...READ»

Who’s Got The D: Why Governance Matters for Nonprofits

According to Harvard Business Review, “decisions are the coin of the realm in business. Every success, every mishap, every opportunity seized or missed stems from a decision someone made-or failed to make. Yet in many firms, ...READ»

Using CSR to Motivate Gen Y and Boomer Employees

Boomers and Gen Y, the largest cohorts in the workplace, both want to “contribute to society through their labor,” according to a new article in Harvard Business Review by Sylvia Ann Hewlett, Laura Sherbin, and Karen Sumberg, of ...READ»

Time To Reconsider Executive Education Courtesy of the Recession

As a result of the recession many organizations have instituted staff reductions and reorganizations at the management levels. In doing so, leaders have an opportune time to rethink management structure, leadership styles and involvement in executive education.READ»

Careers: Personal Branding and Expertise

Is outstanding performance born or made? I just read a fascinating article in the July-August 2007 Harvard Business Review about what makes an expert. Oh, sure, we can all call ourselves expert if we know a little more than the next ...READ»

Leaders Thrive on Information

Leaders need to be both broad and deep, and it helps if they can figure out what is coming. Where do they look for the right sorts of information?READ»

Leadership For A New Era

In times of crisis, people's behaviors and perspectives--both in their personal and work lives--change irrevocably. Those that adapt to the changes have the best chance for success. As a result of the current economic crisis, our economic system will fundamentally change and will not return to the "way it was." Our organizations will need leaders who understand that and provide the kind of leadership necessary for the new era.READ»

AB Positives

In today's cover story, USA Today explores the ideas brought forth in Thomas J. DeLong and Vineeta Vijayaraghavan's June article in Harvard Business Review titled Let's Hear It for B Players. The article, in a nutshell, ...READ»

Resilience, See?

In the Sept. 24 edition of their newsletter Emblagram, the staff of Embla5, a leadership development organization for high-achieving women, comments on Gary Hamel and Liisa Valikangas's recent Harvard Business Review article, "The ...READ»

How do You Scale Customer Care?

Mass personalization in customer care works only if your name is “mass”. Other customers may have been fine with a different kind of response, but they probably did not have the exact problem or question the customer in front of ...READ»

Management by numbers

Plans, projections, decisions, debates, results – all these and many more depend on the provision and calculation of outcomes (forecast or achieved) measured in monetary terms. However, very few managers have paused to consider ...READ»

Where's my "get out of work free" card?

No matter how far up the corporate ladder you may climb, when you look behind you, you’ll probably see a stack of paperwork mounting steadily behind you. Even the most seasoned of delegators find there is a certain amount of ...READ»

Creating a Post-Crisis Economy: How to Design a Participatory System

Those who have stuck with me all week, know that I believe that participation is key to the next big wave of innovation in business and society. Whether it is in the fundamentals of how we think about wealth or the economy, how we ...READ»

• Creating a Post-Crisis Economy: Participation and Health Care
• Creating a Post-Crisis Economy: Why We Need Economic Dashboards
• Creating a Post-Crisis Economy: Learning to Measure Participation

HBR IdeaCast 83: Learning Organizations

In the first segment of this week's HBR IdeaCast, I'm joined by Harvard Business School professors David Garvin and Amy Edmonson to discuss how to make your organization a learning organization. We look at the importance of ...READ»

The Percentage

"No executive would leave his cash or factory space idle, yet if CEOs are asked how much of the knowledge in their companies are used, they typically say, 'About 20 percent.'" --Thomas A. Stewart, editor, "Harvard Business ...READ»

The Percentage

"No executive would leave his cash or factory space idle, yet if CEOs are asked how much of the knowledge in their companies are used, they typically say, 'About 20 percent.'" --Thomas A. Stewart, editor, "Harvard ...READ»

The Percentage

"No executive would leave his cash or factory space idle, yet if CEOs are asked how much of the knowledge in their companies are used, they typically say, 'About 20 percent.'" --Thomas A. Stewart, editor, "Harvard Business ...READ»

Careers: Personal Branding and Energy

In today’s 24-7 culture, most of us are rushing around so furiously we don’t take the time to take stock of ourselves. There is a terrific article in the October 2007 Harvard Business Review by Tony Schwarz called “Manage Your ...READ»

Technology Doesn't Matter -- but Only at Harvard

Does IT matter anymore? When it comes to innovation, it's more relevant than ever.READ»

Creating a Post-Crisis Economy: Moving Beyond Consumption

For the next few days I plan to explore what I am calling the Age of Involvement: the role of participation in an information society and how it leads to an expanded view of our economy. I am not an economist and have never studied ...READ»