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Topic: Glenn M. Renwick

  
CUSTOMER SERVICE   |  Comment

Profitable Player: Progressive

BY Fiona Haley
Relevancy Score: 100
Wed Dec 19, 2007 at 7:47 AM

With such innovations as on-the-spot claims handling, Progressive is practically insuring customer loyalty and profitability.READ»

CUSTOMER SERVICE   |  1 comment

Progressive Makes Big Claims

BY Chuck Salter
Relevancy Score: 41
Tue Dec 18, 2007 at 11:57 PM

And delivers on them. The maverick auto insurer's ideas about speed, service, and software have created a prosperous, fast-growing company -- and may transform a struggling, slow-moving industry.READ»