Adopt customer-relationship management. Be customer-centric. Organize around the customer. The customer is king. By now, these customer mantras should sound familiar. But are they the new hype or the new habit?READ»
The leader of Forrester Research, George F. Colony carries the weight of loss -- of family members, Forrester's president, and a friend aboard one of the hijacked flights. In a message to employees, Colony offered his perspective on grief.READ»
What We Learned
A Brief History
Profiles
Vocabulary
Where Are They Now?
What You Learned
It's a foggy, rainy December afternoon at the port of Redwood City, California--the kind of day that makes reality hard to discern, ...READ»
Amazon.com's founder is a study in contradictions -- analytical and intuitive, careful and audacious, playful and determined. What really makes this remarkable entrepreneur tick?READ»
Amazon.com's founder is a study in contradictions -- analytical and intuitive, careful and audacious, playful and determined. What really makes this remarkable entrepreneur tick?READ»
