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Topic: Frank Eliason

  
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21 Twitter Tips From Socially Savvy Companies

Adapted from his book "Engage," Brian Solis presents his list of suggestions to help businesses learn how to engage customers on Twitter through the examples of those companies, from Dell to Zappos, already successfully building online communities.READ»

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Switch: Don't Solve Problems--Copy Success

An exclusive book excerpt by Fast Company columnists Chip Heath and Dan Heath, best-selling authors of Made to Stick.READ»

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How Do Companies Manage Multiple Users on Twitter and Other Social Media Accounts?

This year at SXSW I moderated a panel about OpenID, OAuth and data portability in the Enterprise. We had a community lunch after the panel, and walking back to the convention center, I had an insight about a key missing piece of ...READ»

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When it Comes to Customer Service, Action Speaks Louder than Words

Social media is rarely the work of only one person, especially when it comes to implementations done by organizations. Today however, I wanted to talk about the difference that one person made in each of three companies - even though ...READ»

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iFive: Starbucks, Netflix, News Corp, Salesforce.com, and yes, Fast Company in Today's Innovation News

While you slept, innovation didn't. Here's what you missed and need to know. Notoriously union-averse Starbucks, Costco, and Whole Foods filed their card to reform labor law by creating a  third place on the Employee Free ...READ»

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The COMcast ic forecast -- chance of storms

  . . . with possible improvement if COMmunication improves Jay Deragon's post Can Comcast Reverse the Storm suggests that Comcast has the opportunity to be a leading brand that leverages the tools of the web for improvement ...READ»

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The COMcastic forecast -- chance of storms

. . . with possible improvement if COMmunication improves Jay Deragon's post Can Comcast Reverse the Storm suggests that Comcast has the opportunity to be a leading brand that leverages the tools of the web for ...READ»