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Topic: First Union Corporation

  
CUSTOMER SERVICE   |  Comment

Has Your Company Found Its Voice?

BY Paul C. Judge
Relevancy Score: 75
Wed Dec 19, 2007 at 12:29 AM

Some brands really talk the talk. Sophisticated technology has the power to turn a customer's interaction with an automated call center into a virtual marketing conversation.READ»

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Voyage to the New Economy

BY George Anders
Relevancy Score: 12
Wed Dec 19, 2007 at 12:18 AM

Executives are leaving the security of big companies for the Internet economy. Should you sign up for the journey? What can you expect once you arrive at your destination? Or have you already missed the boat?READ»