As I sign off this week as a guest blogger on all things 'customer,' my head's hanging a bit low. Customer frustration is just so high. So I want to leave you with some basics that I know about treating customers right.
When I was ...READ»
Wal-Mart yesterday outlined some plans to improve its employee health care benefits. The move comes at a time when the big-box retailer has clearly been bruised by a torrent of name-calling from labor groups, filmmakers, and other ...READ»
"You can't start a fire worrying about your little world falling apart." --- Bruce Springsteen (1949- ) American singer/songwriter, lyrics from "Dancing in the Dark"
Richard Branson, the often outrageous Chairman of the Virgin Group ...READ»
Not long ago, Fortune magazine managed to find space in its pages for a story on thongs, replete with a revealing photograph of a young woman in skin-tight jeans, her dual-strapped thong prominently visible.
Now, in the latest ...READ»
Outstanding performance is the third key to career and life success that I discuss in my book “Straight Talk for Success.” If you want to become an outstanding performer you have to become a lifelong learner, set and achieve ...READ»
A recent report boasting the global rise of entrepreneurism encourages me; not only will workforce policy across the globe need to increasingly shift to accommodate the flex time, opportunities and innovation that we self-employeds ...READ»
Ed Darby, who left Fortune magazine to become the financial editor for the Chicago Sun-Times in the late '50s, died Saturday at the age of 81.
Darby was an early advocate of transforming business journalism, moving away from ...READ»
Not long after a well-researched and -reasoned hatchet job in Fortune magazine, Carly Fiorina is stepping down at HP. Relation, causation aside, her departure raises some interesting questions.
Formerly the It Girl of business, ...READ»
The IDEA Awards are supposed to represent the most cutting-edge industrial design. So why do some of the winners feel like they're nine years old?READ»
My daughter, Elizabeth, called one afternoon, but I couldn't talk to her, because my new Wal-Mart - 1 mile from my house - was having its grand opening. She'll tell you this didn't sound like her mother, who likes Neiman Marcus and ...READ»
Recently, Fortune magazine released its annual list of 40 rising business stars under the age of 40. While there was sure to be a few media gurus in the mix, given today’s focus on social and digital media networks, 16 major players from areas of digital media and online technology are featured – making up 40 percent of the list. From Google and Hulu to Facebook and Twitter, some of business’ most...READ»
When I first facilitated a meeting using video conferencing, I thought I was high tech. I thought the same when I made my first call to Europe using video Skype. When I saw the movie Avatar, I thought nothing could get more 3-D. until I experienced Cisco TelePresence®.READ»
Of all the tunes in the Johnny Mercer songbook, the most generally
beloved must be "Accentuate the Positive"--whether your favorite cover
is Bing Crosby's, Willie Nelson's, or someone else's. Chances are that
you yourself could ...READ»
I just read “Why Talent is Overrated”, an October Fortune Magazine article by Geoff Colvin. I love this article because I believe every Employee can make a big difference in an organization if they are properly trained, ...READ»
Growth may seem to come easily to the "usual suspects" -- companies like Apple, Google, and Procter & Gamble, for example. Less well known are the growth strategies of companies like Rolls Royce and DeWalt. You might not expect these ...READ»
The holiday break allowed me to read at least one book: Nina Munk's superb Fools Rush In: Steve Case, Jerry Levin, and the Unmaking of AOL Time Warner. The book is a fast read and a tour de force that explores the motivations and ...READ»
