BY Curtis Sittenfeld Relevancy Score: 100 Tue Dec 18, 2007 at 11:56 PM
Millions of times a day, AOL users hear a familiar greeting: "You've got mail!" but they probably haven't heard of the man behind the message. Meet Elwood Edwards.READ»
BY Paul C. Judge Relevancy Score: 19 Wed Dec 19, 2007 at 12:29 AM
Some brands really talk the talk. Sophisticated technology has the power to turn a customer's interaction with an automated call center into a virtual marketing conversation.READ»
