It was my first opportunity to learn how The Ritz Carlton achieves such a high level of service. The answer, I discovered, confirmed one of my deepest beliefs: How well you meet the needs of your employees is how well they'll ultimately meet the needs of your customers.READ»
The coal industry is begging for new rules and fighting existing ones.
Eight years of inconsistent oversight by the Bush administration left a
cobweb regulatory framework neither companies nor courts can decipher.
But while the ...READ»
Companies are using innovative ways to more cost effectively target sales and marketing budgets increasing return on investments. Now marketers hungry for more than soft measures of social media exposure and estimates of ...READ»
Chances are you know Joe Duffy's work, even if you don't know the name of the mastermind behind it. Every time you pick up a can of Diet Coke or Fresca, pour a glass of MinuteMaid OJ or a shot of Knob Creek bourbon, or find yourself ...READ»
If you're like my friends and family you probably fit into two buckets: Those who've been laid off and those who haven't but survived a round or two.
If you're one of those who've survived a round or two you probably flinch a bit ...READ»
Strange things are going on in the lab of Gary Flake. Flake started Microsoft's Live Labs, a rapid-development Web team that exists outside of any specific product group in the company. His team is looking to bring innovative Web applications to the public (you can thank him for Photosynth). Can he make Microsoft come alive? READ»
Motorhead Madness
November's cover story had Fast Company readers revved up. We received a flood of responses, ranging from disbelief ("There are a ton of unsubstantiated claims in this article") to wild enthusiasm ("Johnathan ...READ»
There are meetings that defy work, and meetings that define how you work. From Hollywood to Madison Avenue, we meet the people whose meetings make all the difference.READ»
With 35 varieties of bagels, 66 subbrands of GM cars, and more than 13,000 mutual funds, American consumers are suffering a severe case of brand overload. Marketing guru Peter Sealey has a tough-love cure: "simplicity marketing."READ»
"What I do best is share my enthusiasm." -- Bill Gates
Missy Woodruff rarely said a word about the Coca-Cola Co. After all, as the niece of the late Robert Woodruff -- arguably the person most responsible for constructing this ...READ»
Americans spent more money last year on bottled water than on ipods or movie tickets: $15 Billion. A journey into the economics--and psychology--of an unlikely business boom. And what it says about our culture of indulgence.READ»
Living a quiet life as an animator, Travis Knight never dreamed he'd work for his father. Then the Nike founder gave him an offer he couldn't refuse.READ»
