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Topic: Delta Air Lines Inc.

  
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Between The Lines

BY Fast Company
Relevancy Score: 100
Wed Dec 19, 2007 at 12:40 AM

The stories behind this issue's stories.READ»

CUSTOMER SERVICE   |  Comment

Putting Customers First

BY Jena McGregor
Relevancy Score: 100
Wed Dec 19, 2007 at 7:47 AM

You'd think more companies would have gotten it by now. Unfortunately, organizations that put customers at the center of what they do are rare -- so rare that we're celebrating them. Meet the best customer-focused outfits, and learn from them.READ»

CREATIVITY AND INNOVATION   |  Comment

Song's Startup Flight Plan

BY Scott Kirsner
Relevancy Score: 100
Wed Dec 19, 2007 at 12:40 AM

How does an established corporate giant (in this case, Delta Air Lines) respond to disastrous economic circumstances and the rise of a new breed of competitors that operate by different rules? By creating a whole new operation (in this case, Song) that runs by those rules, and then trying to fly beyond the competition. Here's a behind-the-scenes look at the ambitious flight plan and bumpy launch of an internal startup.READ»

INNOVATION   |  1 comment

Delta's Web Strategy Takes Flight

BY Keith H. Hammonds
Relevancy Score: 100
Wed Dec 19, 2007 at 12:18 AM

Delta is flying high on the Web -- thanks to a bunch of smart dotcom partnerships. Here's how one big company is making the Web connection.READ»

BUSINESS TRAVEL   |  Comment

Airport, Data Port

BY Donna Williams
Relevancy Score: 100
Tue Jul 8, 2008 at 5:46 PM

This edition of Transit Authority is the first installment in the airport-by-airport Internet access guide announced in the June 14, 2004, Airports of Call edition.READ»

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Blog at Your Own Risk


Relevancy Score: 100
Tue Nov 16, 2004 at 2:22 PM

Ellen Simonetti was fired last month as a flight attendant for Delta after posting, on her mildly amusing personal blog, what the New York Times calls "provocative pictures" of herself in uniform draped over airline seats. Regardless ...READ»

HUMAN RELATIONS AND ORGANIZATIONAL DEVELOPMENT   |  Comment

"This Is Your Captain Speaking"

BY Lucas Conley
Relevancy Score: 100
Wed Dec 19, 2007 at 7:49 AM

How well did CEO Gerald Grinstein ride the turbulence when he announced his plan to bring Delta Air Lines in for a soft landing?READ»

ROAD WARRIORS   |  Comment

I Can See for Miles

BY Amy Wilson
Relevancy Score: 100
Wed Dec 19, 2007 at 12:11 AM

New and interesting ways to earn -- and spend -- your frequent flyer points.READ»

Ivan Glickman
AIR CARRIERS   |  Comment

Technology: When Is a Cola Not a Cola?

BY Robert Buckman
Relevancy Score: 100
Wed Apr 8, 2009 at 11:08 AM

This month, Northwest Airlines' identity is merging with that of Delta Air Lines, starting with abandonment of the old Northwest uniforms. FoxBusiness.com reports that baggage counters, gates, and luggage claim areas are all being ...READ»

NEWS + CURRENT EVENTS   |  3 comments

A Dilemma of 747-Sized Proportions


Relevancy Score: 100
Wed Jun 16, 2004 at 12:57 PM

Delta Airlines finally admitted defeat this morning. Well, sort of. After struggling to keep its head up while being dragged down by the fledgling Song unit, major competition and high oil prices, CEO Gerald Grinstein announced ...READ»

HUMAN RESOURCES   |  Comment

End of the Airline Giants?


Relevancy Score: 100
Thu Jul 22, 2004 at 7:04 PM

Last month, Melissa mentioned Delta and United's management woes. Just recently, Delta's pilots have offered to take a 23 percent pay cut, resolving a deadlocked talk with the management. But company leaders say the cut is not ...READ»

BUSINESS TRAVEL   |  Comment

Airport, Data Port II

BY Donna Williams
Relevancy Score: 93
Tue Jul 8, 2008 at 5:46 PM

This edition of Transit Authority is the second installment in Fast Company's airport-by-airport Internet access guide.READ»

HUMAN RESOURCES   |  1 comment

More Trouble in the Air


Relevancy Score: 92
Fri Jul 23, 2004 at 6:50 PM

Airline companies seem to be grabbing the headlines recently. Yesterday, I mentioned that Delta's pilots offered to take a 23 percent pay cut to resolve a bitter talk. Today, United Airlines says it will miss more pension payments, ...READ»

INNOVATION   |  Comment

The Death of Corporate Permanence

BY Adam Hanft
Relevancy Score: 90
Tue Jul 8, 2008 at 5:44 PM

Is the pandemic of bankruptcies actually changing our national perspective on corporate mortality in some fundamental way? It's an important question to ask, given the frequency of once-iconic brands turning into corporate ...READ»

Ivan Glickman
AIR CARRIERS   |  Comment

Work/Life: Carriers Continue to Cut Capacity

BY Owen Wild
Relevancy Score: 90
Fri Jul 10, 2009 at 4:54 PM

With no sign of a recovery in airline travel, and with aviation gas costs ramping up, the major carriers are continuing to cut capacity, led by Delta Air Lines and American Airlines. What this indicates is that we are not out of ...READ»

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Airport, Data Port IV

BY Donna Williams
Relevancy Score: 82
Tue Jul 8, 2008 at 5:46 PM

This edition of Transit Authority is the last installment in the airport-by-airport Internet access guide announced in the June 14, 2004, Airports of Call edition. That column offered handy information on airports with Wi-Fi access, ...READ»

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Diplomacy Flies In The Friendly Skies


Relevancy Score: 82
Thu Jun 1, 2006 at 5:15 PM

After some uncertainty earlier this week, the bankruptcy court approved Delta Air Lines's flight plan for the next three years. The uptake: $280 million more in annual cuts for the airline's pilots, once the highest paid in the ...READ»

BUSINESS TRAVEL   |  2 comments

The Last Stand

BY Susan Stellin
Relevancy Score: 80
Wed Dec 19, 2007 at 8:10 AM

Airlines now let you pay to jump the standby line. Here's what you need to know to get home sooner.READ»

ROAD WARRIORS   |  Comment

Roadrules - Rule No. 18

BY Heath Row
Relevancy Score: 74
Wed Dec 19, 2007 at 12:14 AM

Attend to your flight attendants.READ»

BUSINESS TRAVEL   |  2 comments

Mystery In The Air

BY Fiona Haley and Maxine Clayton
Relevancy Score: 70
Wed Dec 19, 2007 at 7:51 AM

Are you reading this on a plane? You may want to skip the item about how clean that airline blanket really is.READ»

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Tom Robertson

BY Anni Layne
Relevancy Score: 56
Wed Dec 19, 2007 at 8:31 AM

Dean, Goizueta Business School at Emory University, Atlanta, GeorgiaREAD»

CUSTOMER SERVICE   |  5 comments

Air Bus

BY Jennifer Reingold
Relevancy Score: 56
Tue Apr 11, 2006 at 4:54 PM

Bus with wings. That's what someone recently called the flying experience of late, and I have to say that my recent experiences have made that description sound pretty appealing. Here's the rundown of the last several flights I'd ...READ»

BUSINESS TRAVEL   |  Comment

These Airports Turn Downtime into Work Time

BY Heath Row
Relevancy Score: 54
Tue Dec 18, 2007 at 11:53 PM

These three airport facilities will help you make the most of your time - all the time.READ»

CUSTOMER SERVICE   |  Comment

The Toll of a New Machine

BY Charles Fishman
Relevancy Score: 52
Wed Dec 19, 2007 at 12:50 AM

It started with ATMs. Then gas stations. Now self-service kiosks are taking over airports and invading McDonald's restaurants. Is this the face of the jobless recovery? Or will automation make service better for workers and customers alike?READ»

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Advertisers in Issue 22

BY Fast Company
Relevancy Score: 51
Wed Dec 19, 2007 at 12:00 AM

Interact with the companies whose products and services are advertised in Fast Company.READ»

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