Topic: David Neeleman

Neeleman Unplugged

On the heels of my last post concerning the poor record of airline customer communication, David Neeleman, the CEO of JetBlue has posted a video on YouTube and on the JetBlue website. It's an interesting video for a number of ...READ»

Instant Feedback - Part 2

More panel responses to the May 07 article "Lessons From the Tarmac."READ»

Firing Neeleman; JetBlue Just Blew It

Mark February 14th, 2007 as the day that destroyed JetBlue. Not because the airline massively screwed up, stranded 1,000 planes, and turned passengers into captives. But because David Neeleman, JetBlue's founder and CEO, was unable ...READ»

Lessons From the Tarmac

Take it from David Neeleman and JetBlue: Recovering from a crisis is about the trust you build beforehand.READ»

Have You Forgiven JetBlue?

Recently, I sat down with David Neeleman, JetBlue's CEO, to hear about the aftereffects of its high-profile meltdown in February and his strategy for leading through crisis. Before the piece hit the presses, we sent an advance copy ...READ»

JetBlue's Blues

"When you're making money and good margins, you tend to get sloppy," JetBlue founder and CEO David Neeleman warned us two years ago ("And Now the Hard Part," May 2004). The hard part, we wrote, would come as JetBlue's new planes ...READ»

David Neeleman out as JetBlue CEO

Now departing John F. Kennedy International Airport: JetBlue Founder and CEO David Neeleman. JetBlue Airways said today its founder, David Neeleman, is stepping aside as chief executive officer and will be succeeded in that role by ...READ»

Why JetBlue Is a Fast Company

This month's letter from the editor.READ»

On the Runway

As a corollary to May's cover feature on JetBlue, Fast Company senior writer Chuck Salter flagged down JetBlue CEO David Neeleman for a candid Q&A about how customer service, employee satisfaction, the long view, and hands-on leadership can help the upstart airline fly high -- and survive increasing competition and the challenges of fast growth.READ»

And Now the Hard Part

Can JetBlue make the leap from popular (and profitable) niche airline to major player -- without losing its soul? Only if it can grow big but stay small at heart.READ»

How Will Your Company Adapt?

Charles Darwin wrote the book on natural selection: Survival of the fittest is about adaptability to a changing environment and new competitive realities. That's just what companies face today.READ»

JetBlue Is Superfly

Letters. Updates. Advice.READ»

Grounded: David Neeleman, JetBlue's erstwhile CEO

When I heard last week that David Neeleman was stepping down as head of JetBlue, I admit I was surprised - despite how worn down he seemed when I interviewed him recently. So he nearly tossed me out of his office after talking for an ...READ»

Communicating When You're Under the Gun

Let's say you have to deliver bad news. Or that you have to disagree with the boss. Or that you have to admit making a mistake. Here's how to do all this.READ»

Getting Sloppy

"When you're making money and good margins, you tend to get sloppy." --David Neeleman, CEO, JetBlue From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help Smart People (and Organizations) ...READ»

Getting Sloppy

"When you're making money and good margins, you tend to get sloppy." --David Neeleman, CEO, JetBlue From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help Smart People (and Organizations) ...READ»

Getting Sloppy

"When you're making money and good margins, you tend to get sloppy." --David Neeleman, CEO, JetBlue From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help Smart People (and ...READ»

Leadership Is a Muscle

How is your attitude about your abilities affecting your success?READ»

Fasten Your Seat belts: Turbulence Ahead

When JetBlue got off the ground back in 2000, it had a number of advantages over its older and larger competitors. Founder David Neeleman had amassed $130 million, more than any other airline start-up. JetBlue could buy new planes ...READ»

Building Trust with Transparency

Fast Interview: The co-author of "Tactical Transparency" on how companies can use authenticity and social media tools to reinforce their brands and create relationships with customers.READ»

• Tactical Transparency and Organized Authenticity

Consumer Bill of RightsBlues

Were you one of the chosen ones? Were you one of the brave tarmac pioneers who endured 10 hours trapped in a JetGlue--oops, JetBlue--airplane at New York's John F. Kennedy Airport last Wednesday? Were you the stranded guy who ...READ»

Three Reasons Why I Will Still Fly JetBlue

Even before JetBlue left planefuls of customers stranded on the runway for hours, earlier this month, I had a bad JB experience that broke my heart. My flight left late for fueling reasons that are still beyond my comprehension, but ...READ»

Turning the Tables

I was interested to read in today's New York Times how Frank Bruni, the paper's head restaurant critic, put down his notebook recently and worked as a waiter for a week. I've always thought that waiting tables is one of those jobs ...READ»

Honorary Degrees for Michael R. Bloomberg and Other Luminaries

It's diploma season again, which means not only that a new batch of students will soon be facing the reality of the workplace but also that universities will be handing out honorary degrees. A look at several honorees -- and how they earned their doctorates.READ»

• Now June 2008
• Numerology: A Hill of Beans

Calling JetBlue

JetBlue's recipe for customer service success combines work-at-home moms, flexible schedules, employee education, individual initiative, and... Potbelly Bear.READ»