“We know what to do, we know why we should do it and we know how to do it. Yet most businesses and individuals don’t do what’s good for them.” That conundrum is what David Maister calls the “fat smoker syndrome” and is ...READ»
As the service sector's best-known guru, David Maister has spent a career telling his clients that it really is all about people. Now he's got the data to prove it.READ»
That's one possible conclusion in the wake of the Enron scandal. According to David Maister, who's been studying professional-services firms for more than 20 years, it's time to clear the air.READ»
When corporate leaders fall, they tend to fall hard. One moment they are riding in the company Gulfstream, the next moment they are flying coach. I had one former CEO tell me that the perk he missed the most was the corporate jet. ...READ»
