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Topic: Dan Cathy

  
CUSTOMER SERVICE   |  Comment

At Your Service

BY Jena McGregor
Relevancy Score: 100
Wed Dec 19, 2007 at 7:47 AM

Lessons From the Customers First Awards Finalists.READ»

CUSTOMER SERVICE   |  Comment

Customer-Centered Leader: Chick-fil-A

BY Chuck Salter
Relevancy Score: 100
Wed Dec 19, 2007 at 7:49 AM

Chick-fil-A's Dan Cathy practices servant leadership -- and customers and employees of the restaurant chain eat it up.READ»

BOOK DISCUSSIONS   |  2 comments

Know What Customers Want


Relevancy Score: 89
Wed Jan 25, 2006 at 10:25 AM

"The closer top management is to the customer, the more successful an organization is likely to be." --Dan Cathy, president, Chick-fil-A From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help ...READ»

BOOK DISCUSSIONS   |  2 comments

Know What Customers Want


Relevancy Score: 89
Wed Jan 25, 2006 at 10:25 AM

"The closer top management is to the customer, the more successful an organization is likely to be." --Dan Cathy, president, Chick-fil-A From Fast Company's recently released book, The Rules of Business: 55 Essential ...READ»

BOOK DISCUSSIONS   |  2 comments

Know What Customers Want


Relevancy Score: 89
Wed Jan 25, 2006 at 10:25 AM

"The closer top management is to the customer, the more successful an organization is likely to be." --Dan Cathy, president, Chick-fil-A From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help ...READ»

HEALTH CARE   |  Comment

Between The Lines

BY Fast Company
Relevancy Score: 70
Wed Dec 19, 2007 at 7:49 AM

The stories behind this issue's stories.READ»

HEALTH CARE   |  Comment

Between The Lines

BY Fast Company
Relevancy Score: 70
Wed Dec 19, 2007 at 7:47 AM

The stories behind this issue's stories.READ»

CUSTOMER SERVICE   |  Comment

Grand Masters


Relevancy Score: 60
Wed Dec 19, 2007 at 9:23 AM

Past Customer Service Champions share their customer service experiences.READ»

CULTURE   |  5 comments

Faith Inc.

BY Chuck Salter
Relevancy Score: 53
Wed Nov 10, 2004 at 11:03 AM

When I attended the opening of a Chick-fil-A this fall in Evansville, Indiana as part of our Customers First package on exemplary service, I couldn't help but notice how much Christianity is a part of the culture. More than once ...READ»

   |  3 comments

Turning the Tables

BY Chuck Salter
Relevancy Score: 49
Wed Jan 25, 2006 at 4:17 PM

I was interested to read in today's New York Times how Frank Bruni, the paper's head restaurant critic, put down his notebook recently and worked as a waiter for a week. I've always thought that waiting tables is one of those jobs ...READ»

CUSTOMER EXPERIENCE   |  9 comments

Flatpack Flashpoints


Relevancy Score: 39
Fri Feb 11, 2005 at 11:29 AM

What's going wrong at Ikea? This week, a 6,000-strong crowd stampeded at the launch of a new store in north London, forcing the Swedish retailer to close the doors just 40 minutes after they opened at midnight. Nine ambulances were ...READ»