I was interested to read in today's New York Times how Frank Bruni, the paper's head restaurant critic, put down his notebook recently and worked as a waiter for a week. I've always thought that waiting tables is one of those jobs ...READ»
"The closer top management is to the customer, the more successful an organization is likely to be."
--Dan Cathy, president, Chick-fil-A
From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help ...READ»
"The closer top management is to the customer, the more successful an organization is likely to be."
--Dan Cathy, president, Chick-fil-A
From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help ...READ»
"The closer top management is to the customer, the more successful an organization is likely to be."
--Dan Cathy, president, Chick-fil-A
From Fast Company's recently released book, The Rules of Business: 55 Essential ...READ»
What's going wrong at Ikea?
This week, a 6,000-strong crowd stampeded at the launch of a new store in north London, forcing the Swedish retailer to close the doors just 40 minutes after they opened at midnight. Nine ambulances were ...READ»
When I attended the opening of a Chick-fil-A this fall in Evansville, Indiana as part of our Customers First package on exemplary service, I couldn't help but notice how much Christianity is a part of the culture. More than once ...READ»
