Corporate culture is an underestimated aspect of business, but it can make or break your experience in an industry. Compare the language two consulting firms use to describe themselves to see how you can decode the value systems they espouse.READ MORE›
Mark Hurst is founder of the consultancy Creative Good. He also hosted Good Experience Live 2004. In his introduction to GEL, he addressed the idea of what "experience" really means. What follows is a partial transcript of his ...READ MORE›
It's true: Online design matters. If your Web site doesn't work, neither can your colleagues, customers, or partners.
Yet Mark Hurst, president of Creative Good recently made a clarion call to usability professionals, information ...READ MORE›
Even before JetBlue left planefuls of customers stranded on the runway for hours, earlier this month, I had a bad JB experience that broke my heart. My flight left late for fueling reasons that are still beyond my comprehension, but ...READ MORE›
Can hope scale up? Can change scale down? Can leadership grow from the grass roots? What's the meaning of "Dotcom Mania"? Some of the best brains in the Fast Company community convened on Nantucket for the roundtable of the year.READ MORE›
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