Topic: Consumer Complaints

Build a Problem Factory

BY Richard Watson
Relevancy Score: 77
Wed Aug 27, 2008 at 3:03 AM

Eight years ago I did some work with a chemicals company. One of their divisions made paint and wanted to invent a framework for innovation. One of the things we did was get into bed (not literally) with the customer complaints ...READ»

CUSTOMER SERVICE | Comment

It's 11 O'Clock. Do You Know What Your Customers Are Worth?

BY Fast Company Staff
Relevancy Score: 42
Wed Dec 19, 2007 at 8:13 AM

Executives are more clueless than ever about the financial implications of their customer strategies.READ»

CAUSE MARKETING | Comment

Cause Marketing: Should There Be Transparency?

BY Heather Sherbert
Relevancy Score: 38
Thu Nov 27, 2008 at 9:51 PM

As the holidays approach, no matter where you live, what religion you are, or what holiday you celebrate, you are probably one of the millions of people around the world who will get together with their friends and family to ...READ»

SALES + MARKETING | 1 comment

Taking a Stand Against Spam II

BY Heath Row
Relevancy Score: 37
Tue Nov 25, 2003 at 1:53 PM

We've all been frustrated working with a person or company at one time or another. We're all irritated by junk mail and spam. But no matter how persistent telemarketers may have been, this is not the best way to release consumer ...READ»

CUSTOMER EXPERIENCE | 1 comment

Courtesy of the Badder Business Bureau

BY Heath Row
Relevancy Score: 35
Thu Jun 23, 2005 at 1:41 PM

Have you had a bad customer service experience like Chuck? We'll be sure to ask again once we launch this year's Customer Experience Awards, but for now, mope -- or stride self-righteously -- on over to the Rip-Off Report, an online ...READ»

ONLINE REPUTATION MANAGEMENT | Comment

Hell Hath No Furry Like an Angry Customer - Reputation Management

BY Jason Bland
Relevancy Score: 34
Tue Nov 18, 2008 at 7:57 AM

Managing your reputation starts with managing your customer service.READ»

CUSTOMER SERVICE | 6 comments

You Got Served!

BY Kevin Ohannessian
Relevancy Score: 30
Tue Sep 13, 2005 at 3:58 PM

Looks like Cingular just got kicked out of New York's Better Business Bureau because they had too many unresolved service complaints. Will this make a difference on Cingular's bottom line? Probably not. Customer service should be ...READ»