Last week I did attend a Center for Services Leadership webinar about Georgia’s roadmap to faster, friendlier and easier customer service.
It was very impressive to see the results of such a large project, which covers 130.000 ...READ»
As the holidays approach, no matter where you live, what religion you are, or what holiday you celebrate, you are probably one of the millions of people around the world who will get together with their friends and family to ...READ»
Eight years ago I did some work with a chemicals company. One of their divisions made paint and wanted to invent a framework for innovation. One of the things we did was get into bed (not literally) with the customer complaints ...READ»
Looks like Cingular just got kicked out of New York's Better Business Bureau because they had too many unresolved service complaints. Will this make a difference on Cingular's bottom line? Probably not.
Customer service should be ...READ»
Have you had a bad customer service experience like Chuck? We'll be sure to ask again once we launch this year's Customer Experience Awards, but for now, mope -- or stride self-righteously -- on over to the Rip-Off Report, an online ...READ»
We've all been frustrated working with a person or company at one time or another. We're all irritated by junk mail and spam. But no matter how persistent telemarketers may have been, this is not the best way to release consumer ...READ»
