You'd think more companies would have gotten it by now. Unfortunately, organizations that put customers at the center of what they do are rare -- so rare that we're celebrating them. Meet the best customer-focused outfits, and learn from them.READ»
A couple of surveys of airline customer satisfaction have been released in recent weeks, and the results should surprise nobody:
Passengers are ticked.
Reason number one is that the nation's Big Six carriers are sliding toward a 60 ...READ»
For the first time, customer satisfaction with federal agency Websites has surpassed offline government services, an American Customer Satisfaction Index report showed Thursday.
According to the annual 100-point index -- a joint ...READ»
