Topic: Chick-fil-A Inc.

Faith Inc.

When I attended the opening of a Chick-fil-A this fall in Evansville, Indiana as part of our Customers First package on exemplary service, I couldn't help but notice how much Christianity is a part of the culture. More than once ...READ»

Customer-Centered Leader: Chick-fil-A

Chick-fil-A's Dan Cathy practices servant leadership -- and customers and employees of the restaurant chain eat it up.READ»

Know What Customers Want

"The closer top management is to the customer, the more successful an organization is likely to be." --Dan Cathy, president, Chick-fil-A From Fast Company's recently released book, The Rules of Business: 55 Essential ...READ»

Know What Customers Want

"The closer top management is to the customer, the more successful an organization is likely to be." --Dan Cathy, president, Chick-fil-A From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help ...READ»

Know What Customers Want

"The closer top management is to the customer, the more successful an organization is likely to be." --Dan Cathy, president, Chick-fil-A From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help ...READ»

Putting Customers First

You'd think more companies would have gotten it by now. Unfortunately, organizations that put customers at the center of what they do are rare -- so rare that we're celebrating them. Meet the best customer-focused outfits, and learn from them.READ»

Feedback

The World's 50 Most Innovative Companies / Our March cover story -- and particularly our choice of Google as the most innovative company of the year -- got a heated reception. There were complaints ("Your latest issue reads like a ...READ»

• The Untipping Point

Facebook Testing New Home Page Direct Response Ads; Free Chicken Biscuit, Anyone?

Facebook, in its ever-resourceful quest to balance advertising with its users fickle sense of home page ownership, is testing a new engagement ad that doesn't drive users to a sponsor's Facebook page but rather asks them to complete a ...READ»

The Char Mark Conspiracy

"Would you like that chicken breast cooked in our restaurant, or in a factory in Arkansas?"READ»

Turning the Tables

I was interested to read in today's New York Times how Frank Bruni, the paper's head restaurant critic, put down his notebook recently and worked as a waiter for a week. I've always thought that waiting tables is one of those jobs ...READ»

Between The Lines

The stories behind this issue's stories.READ»

Between The Lines

The stories behind this issue's stories.READ»

How to Start Your Own Company Using Your iPhone

A new app breaks down the daunting tasks of launching a new company into 14 clever, actionable steps.READ»

Dylan Greene

College: University of Maryland Major: Computer Science Hometown: Columbia, Maryland Age: 23 First Job: Project Manager for webMethods in Fairfax, Virginia. "I'll be watching the competition and deciding what new features we want ...READ»

Speaking of McDonald's...

The characterization of today's jobs as "only" being those at McDonald's brings to mind the recent announcement by the Oak Brook giant that it may start selling breakfast all day long. The competitive force driving the possible ...READ»

Grand Masters

Past Customer Service Champions share their customer service experiences.READ»

Warning: This Could Ruin Your Appetite for Sushi

Maybe I've still got food on the brain following our first Food Issue, but I'm fascinated by a recent story in the Chicago Tribune about Sun Myung Moon's sushi empire. Yes, that Sun Myung Moon. Founder of the controversial ...READ»

Calendar: November’s Business and Cultural Events

November brings elections, the Macy’s parade, and APEC-summit costumes.READ»

• Numerology: MPAA Film Ratings

Flatpack Flashpoints

What's going wrong at Ikea? This week, a 6,000-strong crowd stampeded at the launch of a new store in north London, forcing the Swedish retailer to close the doors just 40 minutes after they opened at midnight. Nine ambulances were ...READ»