When I attended the opening of a Chick-fil-A this fall in Evansville, Indiana as part of our Customers First package on exemplary service, I couldn't help but notice how much Christianity is a part of the culture. More than once ...READ»
"The closer top management is to the customer, the more successful an organization is likely to be."
--Dan Cathy, president, Chick-fil-A
From Fast Company's recently released book, The Rules of Business: 55 Essential ...READ»
"The closer top management is to the customer, the more successful an organization is likely to be."
--Dan Cathy, president, Chick-fil-A
From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help ...READ»
"The closer top management is to the customer, the more successful an organization is likely to be."
--Dan Cathy, president, Chick-fil-A
From Fast Company's recently released book, The Rules of Business: 55 Essential Ideas to Help ...READ»
You'd think more companies would have gotten it by now. Unfortunately, organizations that put customers at the center of what they do are rare -- so rare that we're celebrating them. Meet the best customer-focused outfits, and learn from them.READ»
The World's 50 Most Innovative Companies / Our March cover story -- and particularly our choice of Google as the most innovative company of the year -- got a heated reception. There were complaints ("Your latest issue reads like a ...READ»
Facebook, in its ever-resourceful quest to balance advertising with its users fickle sense of home page ownership, is testing a new engagement ad that doesn't drive users to a sponsor's Facebook page but rather asks them to complete a ...READ»
I was interested to read in today's New York Times how Frank Bruni, the paper's head restaurant critic, put down his notebook recently and worked as a waiter for a week. I've always thought that waiting tables is one of those jobs ...READ»
College: University of Maryland Major: Computer Science Hometown: Columbia, Maryland Age: 23
First Job: Project Manager for webMethods in Fairfax, Virginia. "I'll be watching the competition and deciding what new features we want ...READ»
The characterization of today's jobs as "only" being those at McDonald's brings to mind the recent announcement by the Oak Brook giant that it may start selling breakfast all day long. The competitive force driving the possible ...READ»
Maybe I've still got food on the brain following our first Food Issue, but I'm fascinated by a recent story in the Chicago Tribune about Sun Myung Moon's sushi empire. Yes, that Sun Myung Moon. Founder of the controversial ...READ»
What's going wrong at Ikea?
This week, a 6,000-strong crowd stampeded at the launch of a new store in north London, forcing the Swedish retailer to close the doors just 40 minutes after they opened at midnight. Nine ambulances were ...READ»
