Almost a year ago, I wrote about how Best Buy handled a situation that could have snowballed in much more than an embarrassment - it could have become a PR nightmare. Yes, customers today have a wider reach than they ever had. The ...READ»
Marcus Buckingham spent two decades studying great business leaders. His conclusion: True leaders have a unique ability to make things simple.READ»
The CEO of Best Buy expands on Buckingham's vignette -- and how an employee-centric strategy can lead to customer-centric performance.READ»
The Barry and Jill approach has been responsible for Best Buy doubling sales in nearly 200 stores.READ»
"The greatest sources of satisfaction in the workplace are internal and emotional."READ»
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